Business Analyst, Shiftsmart
Shift Success
$120-150k
+ Equity
3-5 days a week in office
Custome enterprise workforce solutions
Be an early applicant
Custome enterprise workforce solutions
1001+ employees
Be an early applicant
$120-150k
+ Equity
3-5 days a week in office
1001+ employees
Company mission
To revolutionize hourly work and build the world's leading platform for hourly workers.
Role
Who you are
- Results-driven: You have 3-6 years of experience in a fast-paced environment, and you have a track record of driving outcomes and accomplishing objectives, regardless of perceived blockers or setbacks
- High Ownership: You have experience leading cross-functional initiatives and building scalable operational systems from the ground up, partnering with engineering, operations, and support teams to turn complex problems into durable processes and tools
- Analytical: You have extensive experience using SQL and Excel, and can move fluidly between high-level trends and granular data to size and prioritize issues, identify root causes, and design scalable analytical rule frameworks derived from multiple sources of data
- Empathetic: You understand the worker experience and use that perspective to anticipate and resolve issues workers may face during their shifts, and are comfortable engaging with workers
- Independent: You can take an initiative and run with it, and don’t need to be repeatedly shown how to solve the same problems
What the job involves
- The mission of the Shift Success team is to ensure that work completed on Shiftsmart’s platform consistently translates into real customer impact and ROI
- We define what successful execution looks like for each shift type and build the infrastructure that measures it, turning operational signals like shift activity, images, partner inputs, and customer data into objective shift scoring
- That foundation powers the engine that drives execution across the marketplace
- Working cross-functionally with product, engineering, operations, finance, and supply, the team builds systems that connect shift outcomes across the value chain
- These systems power payment decisions, the in-app partner experience (task lists, completion checks, and feedback), partner pool management and shift access rules, and the customer software and reporting used to monitor and improve execution in the field
- Together, this infrastructure reinforces expectations and shapes partner behavior at scale to ensure customers consistently receive high-quality execution
- Create a Unified View of Marketplace Quality: Combine shift success metrics across deals to establish standardized partner and market-level quality measures for internal and external reporting, including forward-looking assignment risk signals across markets, deals, and launches
- Integrate Quality Metrics Across Functions: Embed shift quality into marketplace, supply, and launch planning systems so other teams can incorporate quality tradeoffs into their decisions, grounded in consistent data across deals
- Create Dynamic Quality Management Systems: Build and own the framework that translates quality signals into risk-based thresholds for action, working with cross-functional partners to activate the right responses across supply, bonusing, and shift recovery as markets and worker pools evolve
- Manage the Worker Pool: Own worker pool health through fraud detection, performance-based deactivations, and related systems that ensure a high-quality, reliable supply base
Our take
Labor force participation is at an all-time low in the United States, and companies across the board are struggling to combat the shortfall. Shiftsmart’s solution is a dynamic labor marketplace, matching workers on their platform to temporary gigs, and helping companies fill gaps without committing to, or having to attract, full-time talent.
Shiftsmart’s network of over 1.2 million workers serves big-name enterprises like Google, HP, Apple, and Levi’s, and is part of a growing industry of staffing solutions for hourly workers that have been seeing big VC investments over recent years. Driven by the gig economy becoming more normalized and demand for flexible hours increasing, Shiftsmart saw its revenue increase by nearly 400%, and they put this success down to a competitively unique business model that sees more control being put in the hands of workers and employers alike. They have now done work in over 57 countries, and are operating tens of thousands of shifts each week.
Some user feedback suggests the company still has some kinks to iron out on their platform, with multiple complaints about delayed or missing payments. But with thousands of successful, efficient job placements found over the last few years, Shiftsmart are making strides in an area that looks set to remain in high demand.
Freddie
Company Specialist at Welcome to the Jungle
Insights
44% employee growth in 12 months
Company
Company HQ
World Trade Center, New York, NY
Leadership
Aakash Kumar
(Founder & CEO)Forbes 30 Under 30. Previously founded Searchlight Ventures during college. Worked as a Consultant @ Booz & Co and later as Cloud Business Operations & Strategy Lead @ Google.
Pavan Patel
(CTO)Forbes 30 Under 30. Previously Software Engineer @ Simply Hired and former teacher @ Teach For America.
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