UX Researcher, Brooklinen

• 3+ years of experience in UX research, product research, market research, or a related applied research setting
• Experience executing moderated and unmoderated research from study setup through synthesis
• Familiarity with core research methods such as usability testing, interviews, surveys, and concept testing
• Ability to translate research findings into clear, actionable recommendations
• Experience working with common UX research and analytics tools (e.g., UserTesting, Maze, Dovetail, Google Analytics)
• Strong written, verbal, and presentation skills
• Experience collaborating with cross-functional partners in a fast-paced environment
• Strong curiosity, attention to detail, and a growth mindset

Desirable

• We’re looking for a thoughtful, curious, and collaborative UX Researcher II to help our Product Design team make better, faster, and more customer-informed decisions
• In this role, you’ll execute and support research that brings the voice of the customer into product development and experience design
• You’ll report to our Director of Product Design and partner closely with Product Design, Product Management, Engineering, and Brand to help shape digital experiences that feel intuitive, seamless, and grounded in how our customers actually shop and live
• This is an ideal opportunity for someone with a strong foundation in UX research who is excited to grow their craft, contribute to meaningful work, and develop into a more strategic research partner over time
• Research Execution
• Execute moderated and unmoderated UX research studies, including usability testing, interviews, and surveys
• Develop research materials such as discussion guides, surveys, and usability test plans
• Help validate concepts, flows, and experience improvements before development
• Research Planning & Synthesis
• Support the planning and synthesis of research in partnership with Product Design and cross-functional stakeholders
• Translate business questions and product challenges into clear research approaches with guidance from senior team members
• Synthesize findings into clear, actionable insights and recommendations
• Cross-Functional Partnership
• Partner closely with Product Design, Product, Engineering, Brand, and other stakeholders to inform decisions
• Communicate research outcomes through concise readouts, presentations, and written summaries
• Ensure research insights are reflected in product and design decisions
• Customer Understanding & Impact
• Contribute to research across key digital customer journeys (e.g., navigation, PDPs, cart, checkout, search), in close partnership with Product and Design
• Help the team better understand not just how customers shop, but how they make decisions in the context of their everyday lives
• Balance rigor with speed, delivering thoughtful insights in a fast-paced environment
• What Success Looks Like:
• Independently execute research studies end-to-end with strong attention to detail and quality
• Build strong working relationships with Product Design, Product, and Engineering, and become a trusted partner in bringing the customer perspective into decisions
• Deliver research findings that are consistently clear, actionable, and easy for stakeholders to apply
• Contribute to faster, more confident product decisions by balancing rigor with speed
• Demonstrate strong judgment in selecting appropriate research methods with guidance, and continue to grow your craft over time
• Help improve key moments across the digital experience, supporting a more seamless and intuitive customer journey
• Actively seek feedback and continue building your ability to connect customer insight to business impact
• Help the team create experiences that feel intuitive and relevant to how our customers want their homes to feel