Software Engineer, Hi Marley

DevOps

Salary not provided

+ Stock options

AWS

JavaScript

Python

Java

Ruby

Terraform

Junior and Mid level

Boston

More information about location

2 days a week in office

Communication platform for the insurance industry

Be an early applicant

Communication platform for the insurance industry

101-200 employees

B2BInsuranceCommunicationCustomer serviceSaaS

Be an early applicant

Salary not provided

+ Stock options

AWS

JavaScript

Python

Java

Ruby

Terraform

Junior and Mid level

Boston

More information about location

2 days a week in office

101-200 employees

B2BInsuranceCommunicationCustomer serviceSaaS

Company mission

To provide the insurance ecosystem with a comprehensive communication platform.

Job

Company

Role

Who you are

1-3 years of experience in DevOps, Site Reliability Engineering, or software development
Basic knowledge of AWS cloud services and infrastructure as code (Terraform, CloudFormation, or similar is a plus)
Experience with programming (JavaScript, Python, Ruby, or Java preferred)
Familiarity with CI/CD pipelines and automation concepts
Interest in improving software infrastructure and learning DevOps best practices
Strong problem-solving skills and a willingness to learn in a fast-paced environment
A team player with good communication skills and a collaborative mindset

What the job involves

We’re looking for a Software Engineer, DevOps to help build and improve the foundation of our growing SaaS platform
In this role, you’ll gain hands-on experience with AWS cloud infrastructure, automation, and monitoring while supporting our engineering teams in delivering high-quality, efficient, and reliable solutions.
You’ll collaborate with experienced engineers to enhance performance, security, and scalability—all while learning best practices in DevOps and how to leverage AI tools to work smarter, faster, and more effectively across the engineering lifecycle
Assist in building and maintaining AWS cloud infrastructure to support our applications
Contribute to automating infrastructure and CI/CD pipelines to improve deployment speed and reliability
Help improve monitoring and observability to detect and resolve issues more efficiently
Work closely with engineering teams to enhance application performance and scalability
Learn and apply AWS best practices to refine existing cloud solutions
Support efforts to streamline workflows and reduce operational friction for developers
Participate in incident response and post-incident reviews to help improve system reliability

Our take

The insurance industry can be notoriously frustrating for policyholders during the claims process, with a reported 40% of people considering a switch of insurers following a claim. This is the outcome that Hi Marley wants to help carriers avoid.

The company uses an AI-enabled communication platform designed to allow insurance carriers and their partners to talk to policyholders in real time via simple text messaging. This ultimately gives carriers more opportunities to satisfy and retain their customers.

Hi Marley has enjoyed rapid in recent years, with a quadrupling of its user base. It has also more than doubled the number of carriers using its platform, which now include the likes of American Family, MetLife, Auto-Owners, Erie, and MAPFRE. Improvements such as the addition of a suite of collaborative tools to its platform seem likely to help it maintain its edge in the market.

Kirsty

Company Specialist at Welcome to the Jungle

Insights

Top investors

-3% employee growth in 12 months

Glassdoor (4.8)

Company

Funding (last 2 of 5 rounds)

Apr 2023

$12m

SERIES B

Mar 2021

$25m

SERIES B

Total funding: $62.5m

Company benefits

Full benefits package including parental leave, a matching 401k program, and medical, dental, vision, disability, and life insurance
Open vacation policy - we all work hard and take time for ourselves when we need it
Generous stock options - we all get to own a piece of what we’re building
A fun, lively startup culture
Core values-based leadership
A culture of employee engagement, diversity and inclusion
Ample opportunities to learn and take on new responsibilities in a fast-paced, growth-mode startup

Company HQ

Downtown Crossing, Boston, MA

Leadership

Mike Greene

(Co-Founder & CEO)

Mike spent 5 years as an Accenture Management Consultant before working as an IBM Associate Partner and co-founding Futurity Group. They worked for Aon for 7 years before co-founding Hi Marley as CEO in June 2017.

Mitesh Suchak

(Co-Founder & Board Member)

Mitesh was Managing Partner at Futurity Group before becoming Partner at Aon Inpoint. After 7 years, they left this role to co-found Hi Marley (originally as COO).

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