Implementation Consultant, Workiva

• Bachelor’s degree or equivalent combination of education and experience in a related field
• 3+ years of experience in service delivery, finance, accounting, audit, or a related role
• Up to 25% travel for customer and internal meetings
• Reliable internet access for any period of time working remotely and not in a Workiva office

Desirable

• The Implementation Consultant directly interfaces with customers and partners to deliver sustainable, scalable Workiva solutions that achieve desired business outcomes
• This hands-on, customer-facing role involves configuring solutions, building process documentation, and training users across multiple concurrent engagements
• In this team-first role, you will apply established best practices, perform quality reviews of peer and partner work, and actively enable implementation partners to deliver to Workiva standards
• The Workiva platform evolves constantly, so we are looking for someone who proactively adopts new product knowledge and shares insights to strengthen the team’s collective expertise
• Customer Delivery & Training:
• Solution Implementation: Manage customer process designs, execute data migration (mapping and transforming), and document processes for seamless handoffs
• User Enablement: Directly train end users or coordinate comprehensive training plans with customer teams
• Problem Solving & Scope Management: Independently resolve complex challenges, escalating efficiently when needed, while adhering to contractual scopes and utilization targets
• Quality Assurance & Best Practices:
• Quality Reviews: Evaluate peer and partner implementations to ensure adherence to Workiva best practices, exercising sound judgment on deviations and escalating significant issues
• Insights & Feedback: Identify trends in customer satisfaction and partner delivery, translating those experiences into structured feedback for product and professional services teams
• Partner Support:
• Partner Implementation: Support joint delivery engagements by guiding partners on Workiva methodology and platform behavior
• Partner Enablement: Lead technical enablement sessions to evaluate delivery readiness, and provide constructive feedback using solution rubrics