Integration Support Specialist, Lightspeed
+ Lightspeed RSU program
More information about location
Point of Sale & commerce platform
Posted today
Point of Sale & commerce platform
1001+ employees
Posted today
+ Lightspeed RSU program
More information about location
1001+ employees
Company mission
To bring the streets of our cities and communities to life by powering business owners with technology.
Role
Who you are
- Help Desk and Troubleshooting experience
- Comfortable multi-tasking and juggling competing/changing priorities to ensure client issues are responded to quickly
- Solid writing and presentation skills to ensure clients are delighted with the service
- Understanding of SQL, Javascript, SaaS, CRM, ERP and APIs a plus
- Above all else, able to think beyond the status quo with a can-do attitude and an appetite for success!
- Proficiency in French or Italian language would be an advantage
What the job involves
- In this role, you will be responsible for driving the successful development of solution infrastructure and the completion of data integration projects that automate the flow of data between NuORDER and other systems, or that customize the NuOrder purchasing workflow
- Writing timely responses to clients regarding their open issues, updating internal documentation and creating external resources for our clients to self-serve
- Actively staying up to date with the newest features of the NuORDER platform, enhancements to its middleware, and advocating changes to drive both the platform and its tools forward
- Troubleshooting customer issues in an effort to discover what solution would be the best fit for a client’s needs
- Managing multiple integration projects in a customer facing capacity as well as performing any updates to mapping, formatting or other conditional logic
- Creating, updating, and maintaining integrations using ETL and data integration technologies across a variety of data sources
- Leading scoping calls with clients in an effort to discover alternative workflows, highlight changes, and gather technical specifications that directly address a client’s data needs
- Working cross functionally to deliver projects, find solutions, and support larger integration initiatives
Our take
Lightspeed provides restaurateurs and retailers with the simplest way to run their businesses at full potential. It helps entrepreneurs offer their customers positive and memorable experiences by taking care of the day-to-day management aspects of their business.
Around 75,000 businesses processing over $17 billion in transactions annually use Lightspeed’s restaurant POS software and omnichannel retail solution to manage inventory, customer preferences, sales and reporting — all from one centralised platform. Headquartered in Montreal, Lightspeeds team is distributed across North America, Europe and Asia Pacific, now serving over 150,000 locations worldwide.
Lightspeed POS maintains a unique edge over other companies of its type because it has secured the legal rights for the sole use of certain technologies. It has two registered patents in computing, calculating categories. These patents certify that Lightspeed POS is the sole owner of this intellectual property, which means that no other companies can use them.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Company benefits
- With Lightspeed PX, you can enjoy flexible paid time off and up to 2 months remote per year with our hybrid work policy
- Equity options, because this is your company too
- Contributions to your pension plan. Your future matters
- Training opportunities to grow your skills and career
- Health and wellness credit so you feel your best
- Time off to volunteer and give back to your community
- Interest groups, from #coffee_pals to sponsored sports teams
- Computer purchase program to get your personal Macbook
Company values
- We make it matter.
- We make it happen.
- We make it together.
- We make it human.
- We make it about the customer.
- We make it data driven.
Company HQ
Old Montreal, Montreal, QC
Articles
Leadership
Dax Dasilva
(Executive Chair)Founder of Never Apart, previously Developer of Bitmovers. Studied Computer Science, Art History, and Religious Studies at The University of British Columbia. Served as CEO for Lightspeed for 17 years until 2022.
JP Chauvet
(CEO)Co-founded Chardonnat and served as CEO of Atex and as Vice President of Sales and Marketing for both Nstein Technologies and IXIASOFT.
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