Client Success Manager, Skai

Retail Media

$85-95k

Eligible for additional quarterly bonus compensation through one of Skai’s highly attractive incentive plans

Tableau

Excel

Criteo

Data Studio

Junior and Mid level

New York

Omnichannel marketing platform

Job no longer available

Omnichannel marketing platform

501-1000 employees

B2BBig dataMarketingDeep TechAnalyticsMarket researchDigital MediaAdvertisingSales

Job no longer available

$85-95k

Eligible for additional quarterly bonus compensation through one of Skai’s highly attractive incentive plans

Tableau

Excel

Criteo

Data Studio

Junior and Mid level

New York

501-1000 employees

B2BBig dataMarketingDeep TechAnalyticsMarket researchDigital MediaAdvertisingSales

Company mission

To empower businesses with data they can trust, insights they can use, and impact they can measure.

Job

Company

Role

Who you are

The ideal candidate will have great project management skills, excellent technical credentials, hands on experience implementing Retail campaigns and most importantly, a results-oriented, consultative approach to addressing client needs
Demonstrable growth mindset
Strong empathy for customers and a service mindset
2 or more years work experience including time in marketing, advertising, analyst, account management, or client services roles
B.A. or B.S. required
1+ years of experience running Retail advertising campaigns on Amazon / Walmart / Criteo etc strongly preferred
Proficiency in BI tools such as Tableau and Google Data Studio
Microsoft Excel and other basic technical experience
High level of comfort in deriving actionable insights from large data sets and ability to perform detailed client audits to identify client needs or workflow gaps
Skai™ or other Retail / SEM Marketing platform experience preferred
Agency experience preferred but not required

What the job involves

The retail Client Success Manager is responsible for overseeing all facets of client utilization of the Skai™ management platform
The CSM is ultimately accountable for clients' satisfaction and ability to leverage Skai™ to drive improved campaign performance
Partner with clients to drive excellence and growth of their Amazon / Walmart / Criteo / Kroger etc. marketing programs
Continuously build expertise in the best practices of performance and app-centered marketing
Be your client’s go-to person for all things Skai
Onboard and train clients on how to manage their day-to-day activity on the Skai platform
Manage frontline communication with our clients on a day-to-day basis
Bring value to every client interaction by understanding their business and layering Skai as a pivotal partner
Assist Client Success Directors in driving client retention, and identifying business growth opportunities
Communicating regularly with the customer to evaluate satisfaction
Partner closely with the product development, sales, technical account management and sales engineers to drive platform innovation and capture market opportunity
Definition of Success:
Client Adoption of new Skai Features
Driving collaborative YoY growth
Regular cadence of providing client with usable marketing recommendations
Develop strong internal and external relationships
Increased share of wallet

Our take

With increased demands for advertisements on mobile, CTV, and other digital platforms, businesses are facing pressure to find omnichannel marketing solutions. Although this is becoming easier due to omnichannel-focused ad bidding platforms, data must still be leveraged to target and optimise the engagement of each advertisement.

Skai provides a data-driven marketing platform focused on omnichannel advertisement analytics, helping to provide businesses with the insights they need to drive powerful brand growth. In addition to providing measurement tools for cookieless proprietary data, the platform also includes campaign creation and management tools, as well as strategic tools for identifying trends, consumer sentiment, and other business intelligence datasets.

Whilst the omnichannel marketing platform landscape is growing, Skai stands out by focusing on data strategies, whereas its competitors prioritise simpler tasks such as media bidding. In 2023, it released the first-of-its-kind "omnichannel platform for unified performance advertising", which boasts new AI-powered capabilities and bundled solutions, showcasing its dedication to remaining at the forefront of innovation in the field.

Kirsty

Company Specialist at Welcome to the Jungle

Insights

-11% employee growth in 12 months

Glassdoor (3.7)

Company

Company benefits

Offices in cities across the world
Professional growth stipend
Diversity and inclusion programs
Company outings and volunteering
Health and wellness initiatives
Stock option plan
Transportation benefits
Exclusive perks and discounts
Stocked kitchens and happy hours

Company HQ

SoMa, San Francisco, CA

Leadership

Yoav Izhar-Prato

(Co-Founder & CEO)

Founder and CEO of Kenshoo. Experience as Vice President of Marketing, Business Development, and Sales for CellPay Ltd. Founder and Chairman of Beijing PrePay from 2004 to 2006.

Nir Cohen

(Co-Founder & CTO)

Experience as Developer for Amdocs. Co-founded Skai as CTO in 2006.

Alon Sheafer

(Co-Founder & CSO)

Experience as CEO of Bazman from 2003 to 2006. Co-founded Skai as CSO in 2006.

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