Senior Account Manager, Mistplay
Loyalty app for mobile gamers
Be an early applicant
Loyalty app for mobile gamers
201-500 employees
Be an early applicant
201-500 employees
Company mission
To be the best way to play mobile games for everyone, everywhere.
Role
Who you are
- 2+ years in Customer Success or Account Management
- Experience with and an understanding of performance marketing
- A proven track record of success managing profitable client relationships
- Outgoing with strong relationship building skills
- Excellent interpersonal and collaboration skills
- Experience working with market research and other tools for prospecting
- Excellent communicator and presenter
- Organization and time management skills
- Enthusiastic and passionate
- Proven track record meeting or exceeding sales, retention, and/or upsell quotas
- Self-sufficient high performer who enjoys contributing to the success of your team
- Experience in the mobile gaming or adtech market a huge plus
What the job involves
- The Senior Account Manager (UK) is an essential role that is responsible for driving deep client relationships, advocating for and driving client success, retaining clients, and driving client LTV for Mistplay, with a focus on partners in the Europe region
- Account Managers effectively own client outcomes and act as the key bridge between clients and the organization
- AMs will liaise with internal teams in the commercial organization to develop plans towards driving optimal outcomes for clients and Mistplay
- For this position we are focused in the United Kingdom (UK) market only
- Act as the main point of contact and manage the relationship with assigned clients
- Increase client value by promoting expansion and upsell opportunities
- Own communication, escalate client feedback, advocate for client internally
- Drive retention and prevent client churn
- Identify opportunities and manage pipeline of upsells and drive client LTV
- Work closely with the Ad Operations team to identify opportunities to improve client performance and drive upsell opportunities
- Stay current on industry trends and client-specific news (acquisitions, new game launches etc…)
- Provide clients with feedback and insights to improve relationships
- Manage opportunities and communications via CRM
- Report to the Global Head of Sales & Account Management on individual pipeline, client trends, opportunities, and risks
Salary benchmarks
Our take
Customer retention in mobile gaming can lead to increased ad revenue and more immersive experiences. Mistplay is a loyalty program helping publishers achieve a higher hit rate on their games, whilst simultaneously rewarding gamers for their loyalty.
Its loyalty programme involves curated game recommendation libraries, as well as rewards for partaking in challenges and tournaments. Publishers gain increased ad revenue for partnering with Mistplay as well as the chance to capitalize on a 6 million+ userbase. Indeed, Mistplay has grown significantly since its launch in 2016, resulting in a buyout by GrowthCurve Capital in 2021.
Whilst it mainly focused on Android devices up until 2025, the release of Mistplay for iPhone marks a step up for the company. It's rewarded advertising and loyalty programmes can now reach an even larger consumer base, indicating a promising future for the pioneering ad and gaming platform.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Company HQ
International District, Montreal, QC
Leadership
Henri-Charles Machalani
(Co-Founder & Board Member)Henri is also an Investor at Groq and a Board Member at Sami Agtech.
Eugene Joannides
(Co-Founder & Board Member)Eugene is also an Investor at Attain, DataGPT and GENAIZ, and a Limited Partner at GrowthCurve Capital. He previously studied Finance at Concordia University.
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