Vice President of Solution Engineering, Cloudflare
EMEA
More information about location
Web performance and security platform
Job no longer available
Web performance and security platform
1001+ employees
Job no longer available
More information about location
1001+ employees
Company mission
Cloudflare's mission is to help build a better Internet that is bold and ambitious.
Role
Who you are
- Technology or related background ideally in the same or similar fields as Cloudflare
- Experience managing teams within a customer facing organization. Both pre and post sales is a plus
- Demonstrable experience in coaching, leadership skills or team management within organizations with manager of managers responsibilities
- Demonstrable experience in understanding and solving escalations, team issues or other management related scenarios
- Demonstrable experience of leading with a vision and mission statement, looking for efficiencies and ability to execute long term goals and objectives while inspiring confidence in the team
- Demonstrable experience speaking to larger audiences is a plus
What the job involves
- Reporting to the Global VP of Pre-Sales, you are responsible for the performance and development of the Pre-Sales (Solution Engineering) team across Europe, Middle East, and Africa
- Aligned to the Solution & Services division you will be responsible for executing on the Global Pre-Sales vision for your geo
- The team supports Mid Market and Strategic Pre-Sales, Customer Success and Partner organizations amongst others
- The team works cross functionally: not only helping our customers land and expand, but also helping Cloudflare develop and test new products, and acting as advisors across the organization
- Working with your direct reports, you will take care of new team members and you will ensure work loads are effectively distributed. You are kind, personable, and great at providing constructive feedback
- You will help escalate and identify issues quickly and efficiently and you will work with the other cross functional leads to ensure regional coordination with the Pre-Sales heads for APJC and AMER
- You will develop superb working relationships with Sales and Customer Success leadership, working together to drive the long term success of Cloudflare’s EMEA business
- You will also work closely with every team at Cloudflare, from Sales and Product, through to Engineering and Customer Support
- Your goal of customer success should drive you through the entire organization as you seek out and advise your team on how to create scalable solutions for your customer’s needs
- This is a senior role that requires strong management experience but ultimately, you are passionate about technology, have the ability to explain complex technical concepts in easy-to-understand terms, and you excel at coaching and teaching
- You are naturally curious, and an avid builder who is not afraid to get your hands dirty. On the Pre-Sales (Solution Engineering) team, you will find a collaborative environment where everyone brings different strengths and jumps in to help each other and you will be an integral part of driving that culture
- Inter-Team Goals
- Cultivate cross Pre-Sales team/company coordination, keep us all connected as one team
- Facilitate knowledge transfer between Pre-Sales teams and regions
- Develop strong relationships outside of Pre-Sales organization to aid in escalation of issues (product/support/engineering/special projects/marketing/legal/etc)
- Maintain strong communications with Account Executives and Customer Success regional leads
- Intra-Team Goals
- Keep the pulse of the team: who is happy, productive, performing. Know each member’s strengths and how they would each like to develop
- Develop leadership skills of Pre-Sales managers
- Exemplify and cultivate positive culture traits
- Provide support and confidence to team managers and members
- Cultivate a very open communication environment. Criticism is welcome and appreciated
- Maintain culture of independence amongst team managers and members while offering advice on how to improve
Our take
Cloudflare is a multi-service global network that provides web security and infrastructure, DDoS mitigation services, and a content delivery network. Founded in 2009, Cloudflare has risen to become an industry giant, with around 25 million global internet properties on its network.
Cloudflare has been responsible for a number of admirable initiatives, offering free web protection to human rights groups, journalists, artists, and US election websites. This goes some way to counteracting the flak Cloudflare has received in some circles for the controversial groups and users who use its services. This chequered history, however, has not affected its over 80% market share in the content delivery network field.
This is perhaps in part because it has proven sharp at staying abreast of the rapidly morphing tech and digital space and customer demands. For example, Cloudflare is shifting to 100% renewable energy usage to create a zero-emissions internet, and in 2020 released a feature that would help users navigate data privacy regulations by selecting where their data is stored.
The cloud infrastructure market reached $53 billion in 2022. While the Big 3 (Amazon, Microsoft, and Google) own 65% of the market, that still leaves billions of dollars left for companies such as Cloudflare. Its ambitious and successful work is likely to continue being a crucial feature of the web, but in 2023, placed it in the crosshairs of hackers looking to exploit its infrastructure. The beginning of 2024 saw Cloudflare vow to bolster its security and patch vulnerabilities.
Steph
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
16% employee growth in 12 months
Company
Company benefits
- Minimum 8 weeks of paid parental leave
- Equal opportunity employer
- Unlimited paid time off policy
- Work from home opportunities
- Medical, Dental & Vision Insurance
- Life Insurance, Disability Insurance
- 401(k) plans
- Family planning and fertility program
- Gym discounts
- Commuter Benefits Program
Company values
- Principled - We create our products and features with a global mindset and democratize important and innovative technologies that drive adoption of the latest standards
- Curious - Our team is made up of pioneering innovators that approach new challenges with interest and a desire to learn
- Transparent - We hold ourselves accountable when we make mistakes—and we do everything we can to learn from them
Company HQ
China Basin, San Francisco, CA
Articles
Leadership
Lee Holloway
(Lead Engineer)Lee started their career as an Engineer at Homewarehouse for a year before working at Unspam Technologies for 4 years. They co-created Project Honey Pot in 2004 and Cloudflare in March 2009, serving as Lead Engineer of both to present.
Michelle Zatlyn
(President & COO)Having worked for Investor Economics and I Love Rewards for a combined 4 years, Michelle worked at Toshiba for 3 years as a Product Manager. She then co-founded Cloudflare in 2009 as COO, and has served as President since 2020. She is also a Board Member at Atlassian.
Matthew Prince
(CEO)Matthew studied for an MBA at Harvard Business School before co-founding Unspam Technologies in December 2001, and Cloudflare as CEO in March 2009.
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