Sales Support Specialist, Focusrite
Hourly Rate: $22 to $24.50
Audio interfaces and pro audio equipment
Be an early applicant
Audio interfaces and pro audio equipment
201-500 employees
Be an early applicant
Hourly Rate: $22 to $24.50
201-500 employees
Company mission
To enrich people's lives through music.
Role
Who you are
- Are detail-oriented, organized, and motivated to learn
- Communicate clearly, proactively, and accurately with customers and internal teams
- Build rapport easily and bring a positive, customer-focused approach
- Listen carefully, solve problems, and stay organized while managing multiple priorities
- Work effectively from home with a high degree of ownership and accountability
- Stay flexible and collaborative while managing changing priorities in a fast-moving business
- Required: 2+ years of customer service, sales administration, order entry, or related experience
- Required: Intermediate skills in Microsoft Office, including Word, Excel, Outlook, Teams, and OneNote
- Required: Strong verbal and written communication, listening, problem-solving, organizational, and multitasking skills
- Preferred: Experience with NetSuite or a similar ERP platform
- Professional audio product knowledge or exposure is a plus
- Music industry exposure gained through education, prior work, or personal performance is a plus
What the job involves
- The US Operations team supports the flow of customer orders from receipt through shipment
- The team works closely with Sales, Finance, third-party dealers, and our third-party logistics partners to keep orders accurate, resolve issues, and provide clear customer updates
- Reporting to the Vice President, Distribution Operations, Focusrite Group Americas, the Sales Support Specialist is a member of the Focusrite Group US Operations team
- This role promotes and maintains positive customer relationships by processing and tracking sales orders from Sales team members and third-party dealers, while providing responsive, accurate order support
- Provide timely responses to customer and internal inquiries by email and phone
- Establish and maintain positive, productive business relationships with internal and external customers
- Provide product availability and order status updates to Sales, Dealers, and internal stakeholders
- Order Entry and Administration
- Process customer purchase orders and accurately enter sales orders and return authorizations within established department standards
- Review sales orders for accuracy, including item, quantity, pricing, shipping, tax, freight, and account information
- Send order acknowledgments to Sales and Dealers
- Monitor account holds and work with Finance to support their release
- Research and help resolve order exceptions, including pricing discrepancies, replacement orders, RMAs, and customer follow-up issues
- Assist with the new customer setup process
- Orderbook and Shipment Management
- Support the ongoing review and maintenance of the open orderbook in line with department guidelines
- Coordinate with logistics partners to confirm shipment quotes, routing, freight account details, delivery timing, and special shipping requirements
- Work with Sales, Operations, and the third-party logistics partner to help resolve issues that may delay eligible orders from shipping on time
- Maintain accurate estimated shipping dates to support clear customer updates and orderbook visibility
- Reallocate stock when necessary to optimize current-month sales
- Complete additional administrative work as needed to support the business
- What Success Looks Like in This Role:
- Accurate and timely entry of sales orders and return authorizations within department standards
- Clear, responsive communication with customers, dealers, Sales, Finance, Operations, and the third-party logistics partner
- Consistent support and maintenance of the open orderbook, including updated shipping dates and follow-through on shipment issues
- Positive, productive customer relationships and dependable support for changing business needs
- Why This Role Is Worth Your Time:
- You will play a direct role in the customer experience by helping orders move accurately from purchase order through shipment
- You will work across Sales, Finance, Operations, dealers, and logistics, giving you broad exposure to the US business
- You will support music and audio technology products used by creators and professionals around the world
Our take
Legacy audio engineering company Focusrite has been developing audio interfaces since the late 1980s. Founded by Rupert Niven - an influential electronics designers whose clients included The Beatles and Nirvana - the company built its reputation on high-quality analogue sound and sound equipment. Over time, Focusrite has stayed true to those roots while continuing to refine and expand its range of interfaces and preamps.
Focusrite isn't simply relying on its legacy, but actively adapting to the needs of modern music creators. In recent years, it has introduced AI-driven plugins designed to help turn rough musical ideas into polished, studio-quality tracks. Alongside its product development, the company has invested in the wider industry through scholarships and mentorship programmes, reinforcing its position as a leader in audio technology.
Now a publicly listed company since 2014, Focusrite continues to demonstrate steady performance with a changing global market. Its latest trading update points to annual revenues of around £164M, with stable demand and consistent margins despite wider economic uncertainty and external pressures like US tariffs.
While change in the global economy remain, Focusrite appears well positioned for the future. Strong product development, careful cost management, and ongoing investment in distribution channels have given the company confidence in its continued progress. Combined with its legacy of engineering excellence and willingness to evolve, Focusrite is very much set to remain a key player in the music and audio industry.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Company HQ
High Wycombe, UK
Leadership
Tim Carroll
(CEO)Previously the VP of Audio Products at Avid Technology and Member of the Board of Directors at National Association of Music Merchants.
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