Senior Project Manager, Bonterra

• 5 years of Project / Program Management experience managing 5 simultaneous projects for multiple clients
• 5 years of professional experience in relevant industry such as technical support, professional services, or customer success experience
• Detail-oriented and well organized
• Outstanding communication and analytical skills
• Problem solving skills with technical agility and creativity
• Interest in technology and a desire to solve problems
• Ability to analyze and visualize data

Desirable

• The Senior Project Manager is primarily responsible for managing Advanced Support Consultant (ASC) projects for our largest non-profit and public sector customers though there may be additional ad-hoc projects assigned as needed
• ASC projects are annual subscription-based projects that provide customers with ongoing advanced support consulting to help our customers maximize value from our Impact Management software
• The Senior Project Manager will work with customers to build project plans, prioritize projects and tasks, identify and manage issues and risks, gain sign-off on deliverables, and manage usage of project hours
• Internally the Senior PM works cross functionally with other teams including Support, Product, Professional Services, Development, Sales and Account Management
• Create long- and short-term deliverable plans, including setting targets for milestones and adhering to client-set deadlines
• Assign tasks to internal and/or partner resources best positioned to complete deliverable requests
• Make effective decisions when presented with multiple options for how to progress with the project
• Serve as a point of contact for teams when multiple resources are assigned to the same project to ensure team actions remain in synergy
• Communicate with account teams and senior leadership to keep the project aligned with business goals
• Perform quality control on project deliverables to maintain quality standards
• Adjust schedules and targets on the project as client needs/requests change
• Partner with technical experts to deliver services purchased by our non-profit and public-sector clients
• Continually monitor the big picture to ensure that all projects are delivered on-time, within budget, and with high customer satisfaction
• Develop working knowledge in the assigned customers' business areas/industry verticals relevant to use of platform
• Proactively identify and respond to risks that put the budget, timeline, or customer satisfaction in question
• Ensure the customer is satisfied with and potential concerns resolved quickly
• When needed, identify and scope Change Orders for additional services
• Start by following existing processes for delivering projects, and then bring your innovative ideas to the team. We're always improving
• Lead difficult conversations with customers regarding project budgets, timelines and priorities
• Simultaneously manage dozens of projects, some of which may be highly visible or strategic within the company
• Occasional onsite meetings with customer may be required

• End Date: July 7, 2025