Integrations & Technical Support Specialist, ezCater
$70.3-92.4k
OTE
+ Stock options
More information about location
Online marketplace for business catering
Open for applications
Online marketplace for business catering
501-1000 employees
Open for applications
$70.3-92.4k
OTE
+ Stock options
More information about location
501-1000 employees
Company mission
To provide businesses with access to high-quality and fast corporate catering, 24/7.
Role
Who you are
- It's a role for someone who likes to get into the weeds of an integration, explain it clearly to both engineers and non-technical partners, and collaborate across teams to keep our network humming
- Ability to travel up to 5 days per quarter for Together Weeks, team gatherings and other events, when applicable
- Solid understanding of API integrations and how they move data between systems
- Comfort reading and interpreting JSON and XML (and a willingness to learn GraphQL if you haven't yet)
- Hands-on troubleshooting experience with technical integrations — you can form a hypothesis, test it, and narrow down a root cause
- Exceptional written and verbal communication skills, with the ability to adjust your explanation to your audience
- The ability to stay calm and resolve issues under pressure
- Strong grasp of how data relates to business needs and objectives
- Curiosity and creativity for solving complex operational catering challenges tied to integrations
What the job involves
- The Integrations & Technical Support Specialist sits at the center of ezCater's Partner Solutions team, owning the onboarding and ongoing support of API integrations with restaurant brands and third-party vendors
- You're the person who makes sure data flows cleanly across our food delivery network — diagnosing issues, training partners, and turning messy integration edge cases into reliable, repeatable connections
- You'll grow your technical depth while working shoulder-to-shoulder with Project Managers, Implementation Consultants, Trainers, and Technical Leads
- Partner with restaurant brands and third-party vendors to onboard new API integrations end to end
- Test integrations during onboarding and throughout software development cycles
- Document integration processes, configurations, and common failure modes so the whole team benefits
- Investigate and resolve issues originating in API processes — reading logs, tracing requests, and reproducing errors to find root cause
- Interpret and debug data across JSON, XML, and GraphQL payloads
- Escalate and collaborate with engineering when an issue needs a code-level fix, with clear, well-documented reproduction steps
- Provide technical training to internal teams and external partners as needed
- Translate technical detail for non-technical stakeholders — and business context for technical ones
- Work alongside Project Managers, Implementation Consultants, Trainers, and Technical Leads, and support the broader company on cross-functional issues when needed
- Engage regularly with clients and vendors across North America via email, video conferencing, and screen sharing
- Identify and act on opportunities for your own learning and engagement as our integrations and tooling evolve
Our take
ezCater is an online marketplace app that provides catering options for businesses, working with food providers who enter their menus onto the app for customers to browse. ezCater sends each store its orders and handles customer service while the food providers fulfil the orders.
ezCater profits by charging a small commission on all orders that restaurants fulfil. The company counts JLL, RingCentral and the San Francisco 49ers among its customers. It previously fuelled expansion through acquisitions such as online catering platform GoCater in 2018 and MonkeySoft Solutions in 2019.
ezCater has enjoyed strong growth, in part by focusing on meal deliveries to a growing hybrid workforce as an employee benefit. It has been eyeing an IPO for some time, though these plans are yet to come to fruition. In the meantime, it has continued to develop its technology and unveiled a new supplier diversity program to uplift small businesses owned by underrepresented groups.
Steph
Company Specialist at Welcome to the Jungle
Insights
26% employee growth in 12 months
Company
Funding (last 2 of 10 rounds)
Dec 2021
$100m
SERIES D
Apr 2019
$150m
SERIES D
Total funding: $433.9m
Company benefits
- Health and wellness: Taking care of yourself and your loved ones comes first. Our competitive benefits package includes medical, dental, and vision; extensive voluntary options; and mental health resources.
- Compensation: We pride ourselves on our competitive offer packages, and take our commitment to pay transparency seriously. All full-time employees receive equity, a 401(k) match, and a monthly stipend to use towards commuting and remote work expenses.
- Parental support: We offer 12 weeks fully paid parental leave with additional paid time for delivery recovery. We also offer a family planning benefit that provides financial assistance for qualified family forming services.
- Full bellies: For employees working from our Boston office, we offer a lunch stipend via Meal Program. And fully stocked fridges all day, everyday.
- Time off: We offer flexible vacation plus 14 paid holidays. Every 5 years our people are eligible for an ezBreak, a fully-paid 4 week sabbatical and $5,000 bonus.
- Growth and development: We offer professional development opportunities through Skills Accelerator, our internal upskilling program, along with company-wide, department specific leadership trainings. We take internal mobility seriously – you can move sideways, you can move up, and there are always new opportunities to learn.
Company HQ
Financial District, Boston, MA
Leadership
Stefania Mallett
(Co-Founder & Director)Former CEO of the company. Studied at MIT before spending 20 years in leadership positions at firms including IntraNet, Taskmail, More than Words, and InSite Marketing Technology.
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