Senior Manager of IT Operations, Wiz
Cloud security company
Open for applications
Cloud security company
501-1000 employees
Open for applications
501-1000 employees
Company mission
To help organizations create secure cloud environments that accelerate their businesses.
Role
Who you are
- Bachelor's degree in Computer Science, Information Technology, or related field
- 7+ years of experience in IT operations, including global Service Desk management
- 5+ years of experience with ITIL framework and its practical application
- Proven expertise in ServiceNow or FreshService managing a global service desk
- Strong understanding of IT service management principles
- Experience with SLA management and performance metrics reporting
- Excellent communication and collaboration skills
Desirable
- ITIL certification (ITIL 4 Foundation or higher)
- Experience in a fast-growing SaaS startup
- Data analysis and interpretation skills for metrics and survey results
- Strong leadership and team-building abilities
- Change management and process improvement expertise
- Experience in managing global, cross-cultural teams
- Strategic thinking and ability to align IT operations with business objectives
What the job involves
- Lead and optimize global IT operations, focusing on Service Desk management, employee onboarding, and IT experience
- Drive operational excellence through SLA management, metrics reporting, and building a high-performing team of IT professionals
- Utilize ITIL best practices and modern service management tools to ensure efficient and effective IT service delivery
- Manage and optimize global Service Desk operations
- Oversee and enhance Employee Onboarding processes and overall IT Experience
- Establish, monitor, and maintain SLAs across global Service Desk operations
- Drive customer satisfaction initiatives and conduct regular IT surveys
- Develop and report on key metrics to the IT leadership team
- Recruit, train, and lead a team of qualified IT Technicians
- Implement and maintain ITIL best practices across IT operations
- Manage and optimize ServiceNow and FreshService platforms
- Ensure high-quality IT support and consistently improve user satisfaction
- Develop and implement IT service strategies aligned with business goals
- Oversee budget for IT operations and Service Desk
Salary benchmarks
Our take
Originally founded in Israel – a hotbed for rapid growth cybersecurity companies of late – Wiz hit the headlines when it became the world’s fastest growing software company in Summer 2022. Incredibly, the company clocked up $180 million in annual recurring revenue in under two years since launching its first product, boasting major customers like Salesforce, Slack, BMW, and Asos.
It’s impressive enough that the startup was able to attract hundreds of millions in investment so early in its lifespan, but the fact that it was co-founded by a team of former Microsoft executives no doubt helped on this front. However, to generate this kind of revenue so soon is extremely rare.
The company has fueled its growth with aggressive hiring and product expansion, adding modules for Container and Kubernetes security, DSPM, and CDR - enabling organizations to further consolidate their cloud security program into a single, fully comprehensive platform.
Following its early 2023 Series D funding round, the company has reached a $10 billion valuation, officially making it the world's largest cybersecurity unicorn and it is the fastest SaaS company to achieve such a valuation.
Steph
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
Company
Funding (last 2 of 7 rounds)
May 2024
$1bn
SERIES E
Feb 2023
$300m
SERIES D
Total funding: $1.9bn
Company HQ
Chelsea, New York, NY
Articles
Leadership
Assaf Rappaport
(CEO)Previously co-founded and was CEO of security SaaS Adallom (acquired by Microsoft in 2015). Subsequently spent four years at Microsoft as a General Manager, first of Cloud Security, then R&D Israel.
Ami Luttwak
(CTO)Was the co-founding CTO of Adallom, next joining Microsoft as CTO of the Cloud Security Group, before becoming CTO of R&D Israel.
Yinon Costica
(VP of Product)Was also Adallom's VP of Product. Joined Microsoft as Partner Director of Product Management, Cloud Security after its acquisition of Adallom.
Roy Reznik
(VP of R&D)Is also the Co-founder & Master Distiller at Kataro Distillery. Before this they worked as Principal R&D Group Manager for Microsoft, joining the company from Adallom whom they co-founded.
Share this job
View 53 more jobs at Wiz