Customer Success Manager, hyperexponential
$111.2-135.8k
+ equity + $11,150 – $13,850 Bonus
2-3 days a week in office
AI-powered platform transforming risk and pricing decisions
Posted today
AI-powered platform transforming risk and pricing decisions
201-500 employees
Posted today
$111.2-135.8k
+ equity + $11,150 – $13,850 Bonus
2-3 days a week in office
201-500 employees
Company mission
To build the decision infrastructure that helps the world take on more risk with confidence.
Role
Who you are
- Built trusted relationships with senior customer stakeholders and supported long-term account health
- Supported renewals, risk management or expansion conversations in partnership with Sales or Account Management teams
- Led customer meetings such as QBRs, value reviews, workshops or success planning sessions
- Worked cross-functionally with Sales, Product, Delivery, Implementation or similar teams to resolve customer challenges
- Used data, customer insight or health metrics to prioritise actions and make good decisions
- Operated well in fast-moving or ambiguous environments, with a bias towards ownership and clear communication
What the job involves
- The Customer Success team plays a critical role in hx’s growth by ensuring our largest and most complex US enterprise customers realize sustained value from the platform. Through deep partnerships with tier-one insurers, the team directly influences renewals, expansion revenue, and long-term account health
- We operate as trusted advisors to our customers, collaborating closely with Sales, Product, Delivery, and Business Value Consulting to drive adoption, solve complex problems, and surface insights that shape the future of the hx platform. Success is measured through customer outcomes, net revenue retention, and durable executive relationships
- As a Customer Success Manager, you will own a portfolio of accounts and be accountable for customer value, renewals, and expansion. Your work will directly impact revenue retention, customer advocacy, and hx’s reputation in the US insurance market
- Partner with US insurance customers to understand their goals across pricing, underwriting and portfolio management, and help them get sustained value from hx
- Own customer health across your portfolio, tracking adoption, risks, actions and next steps clearly
- Support renewal and expansion planning by identifying risks, customer needs and commercial signals early, working closely with Sales and CS leadership
- Lead customer engagements such as QBRs, value reviews, workshops and regular account check-ins
- Build strong relationships with a range of customer stakeholders, from day-to-day users through to senior sponsors
- Work closely with Sales, Product, Delivery and Business Value Consulting to unblock issues and create a joined-up customer experience
- Capture useful customer feedback and share it clearly with internal teams to help improve our product, delivery and ways of working
- Contribute to repeatable CS processes as the US team scales, including success planning, customer health reporting and account planning
Application process
- Talent Partner Screen - 30 minutes
- Hiring Manager Interview - 1 hour
- Skills Assessment - 1 hour
- Values Interview - 1 hour
- We offer!
Our take
hyperexponential was created to provide modelling software to help people and businesses build, deploy and manage analytical models that work with small, sparse and fragmented datasets. Its goal is to make teams more agile, collaborate more deeply, and work more productively.
hyperexponential's pricing and data-driven decision-making software is built for the speciality and commercial insurance markets. The product has broad applications, but the company's initial focus is on speciality insurance, a sector the founders know well, having worked there for more than a decade.
The company's making a name for itself too, working with some of Europe's biggest insurers to transform how pricing decisions are made. And its newest launch, hx AI, blends powerful AI with its core platform to help insurers build smarter models, faster. It's a strong signal that hyperexponential is not just growing, but ready to lead the way.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (2 rounds)
Jan 2024
$73m
SERIES B
Jun 2021
$18m
SERIES A
Total funding: $91m
Company benefits
- £5,000 for individual and group training and conference budget
- 25 days holiday plus 8 bank holiday days (33 in total)
- Company pension scheme via Penfold
- Mental health and therapy provision via Spectrum.life
- Individual wellbeing allowance via Juno
- Private healthcare insurance through AXA
- Top-spec equipment (laptop, screens, adjustable desks, etc)
- Regular remote & in-person hackathons, lunch & learns, socials and games nights
- Team breakfasts and lunches, snacks, drinks fridge, fun office @ The Ministry
Company values
- We are owners - We help move hyperexponential forward without being told
- We push boundaries - We keep going for ourselves and our customers when most would stop
- We grow - We learn deeply, by making things. We improve through data and insights
- We go deeper - We apply a thoughtful and customer centric mindset to all we do
- We do the right thing - We are usually nice, never disrespectful, and always kind
Company HQ
London, UK
Articles
Leadership
Amrit Santhirasenan
(Co-Founder & CEO)CompSci at the University of York, qualified Actuary and previous Head of Pricing and Analytics of Tokio Marine Kiln, one of the largest managing agents at Lloyd’s.
People progressing
They joined hyperexponential in 2020 when the company still had a fairly small Engineering team. They were given the opportunity to step in as a Team Lead and ended up being one of the first Team Leaders within ProdEng.
Charlotte joined hx in 2022 and progressed from Project Manager to Delivery Lead, now driving strategic programmes and helping scale how we deliver cross-functional work.
Salary benchmarks
We don't have enough data yet to provide salary benchmarks for this role.
Submit your salary to help other candidates with crowdsourced salary estimates.
Diversity, Equity & Inclusion at hyperexponential
Rotem Ben-David (Head of People Operations & Performance)
- We are committed to diversity and equal opportunity. We believe that the more inclusive we are, the better our work and culture is. We are not yet where we want to be in terms of balance, but it is our mission to build a team that represents a variety of backgrounds and perspectives and we are working hard towards that goal.
Share this job
View 23 more jobs at hyperexponential