Enterprise Solutions Architect, Planhat
London
+ Equity Options
Customer success software
Posted today
Customer success software
101-200 employees
Posted today
+ Equity Options
101-200 employees
Company mission
To help technology companies build their business and make their customers more successful.
Role
Who you are
- Have 5+ years in a technical customer-facing role (TAM, Solutions Architect, Solution/Sales Engineer, Integration Lead) in SaaS, ideally with data-heavy or AI-enabled platforms
- Are comfortable working with APIs, webhooks, JSON, data pipelines, and custom integrations (experience with tools like Salesforce, HubSpot, Snowflake, Looker, etc.)
- Can diagnose complex technical issues and explain solutions clearly to non-technical stakeholders
- Are excited about the power of AI to transform workflows and decision-making—and you know how to make that real for customers
- Have a proactive, consultative mindset—you’re not solving tickets, you’re designing outcomes
- Digging under the “hood” is second nature to you. You’re a natural problem solver who takes initiative, dives deep into the unknown, and leaves no stone unturned when uncovering solutions, identifying recurring issues, and creating helpful resources for clients
- Bonus: You’ve worked with CRM or customer data platforms before
What the job involves
- We’re looking for a forward-thinking Enterprise Solutions Architect to join our global team.
- In this role, you’ll help our most strategic customers harness Planhat’s capabilities—including AI-driven automation, customizable workflows, and advanced data modeling—to transform how they manage the customer journey
- This isn’t account management. It’s solution architecture. It's a technical strategy. It’s enabling companies to scale with intelligence. Future proofing the way they interact with their data in Planhat
- Lead with Innovation: Architect sophisticated solutions for customer success teams using Planhat’s AI-powered workflows, smart alerts, and automation features
- Be the Strategic Technical Partner: Build deep, trusted relationships with enterprise customers, advising on how to embed Planhat into their tech stack and business processes
- Own the Technical Lifecycle: From onboarding to maturity, ensure technical success and product adoption through seamless integrations, troubleshooting, and optimization
- Drive Intelligent Automation: Help customers leverage Planhat’s native automation engine and AI insights to streamline processes, detect churn risk, and drive renewals
- Manage a Strategic Portfolio: Oversee a book of enterprise clients with complex requirements—tracking technical health, engagement trends, and roadmap alignment
- Influence Product & AI Capabilities: Act as the voice of the customer to our product and AI teams—bringing real-world insights that help shape the evolution of the platform
Salary benchmarks
Our take
According to Planhat, even though acquiring customers is essential for the initial growth of a company, long-term sustainable growth comes from maximising the lifetime value of existing customers. The Sweden-based but globally remote startup provides a modern customer platform that helps clients analyse insights regarding their target audience, manage workflow and drive customer experience.
Planhat distinguishes itself from other customer success software like Salesforce and Totango through its rapid deployment and easy adoption. The platform provides a range of solutions, from customisable customer health scores to management reporting and CSM team performance. It's been taken up by thousands of teams globally and its corporate customers include the likes of Consensys, Alation and Adenza.
Initially a bootstrapped company, Planhat had already built a significant business by the time it closed its first investment round in 2022. This funding is being used to support the company's growth by scaling its commercial teams, accelerating its R&D and further developing the product.
Freddie
Company Specialist at Welcome to the Jungle
Insights
32% employee growth in 12 months
Company
Funding (1 round)
Apr 2022
$50m
SERIES A
Total funding: $50m
Company HQ
Norrmalm, Stockholm, Stockholms län
Leadership
Niklas Skog
(Co-Founder & Product & Engineering)Previously a Management Consultant at McKinsey & Company, a Product Manager at Meltwater Group, a Managing Director at Jobylon and COO at GlobeSoft.
Kaveh Rostampor
(Co-Founder & CEO)They are a co-founder and Board Member at Jobylon. Former Executive Director at Meltwater. Chairman of the Board and Board member of multiple global SaaS companies.
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