Customer Service Coordinator, Wolters Kluwer

Licensing

$40.5-69.2k

+ Bonus

Mid and Senior level

Austin

Boston

Los Angeles

Miami

More information about location

2+ days a week in office

AI-powered solutions for professionals

Be an early applicant

AI-powered solutions for professionals

1001+ employees

B2BEnterpriseLegalBusiness IntelligenceFinancial ServicesAutomation

Be an early applicant

$40.5-69.2k

+ Bonus

Mid and Senior level

Austin

Boston

Los Angeles

Miami

More information about location

2+ days a week in office

1001+ employees

B2BEnterpriseLegalBusiness IntelligenceFinancial ServicesAutomation

Company mission

To empower professional customers with the information, software solutions, and services they need to make critical decisions, achieve successful outcomes, and save time.

Job

Company

Role

Who you are

The ideal candidate possesses strong customer service skills, licensing and compliance experience, attention to detail, and the ability to manage multiple projects in a fast-paced environment
Min. 3yr+ (Non-Profit/Licensing/Payroll/Sales Tax Reg./Industry Licensing):
Expert Communication: Exceptional ability in all forms of communication
Strategic Insight: In-depth understanding of customer service strategies
Advanced Problem-Solving: Mastery in resolving complex and high-impact issues
Leadership & Mentorship: Strong ability to guide and develop team members
Project Management: Skilled in planning, executing, and managing large-scale projects
Analytical Proficiency: Advanced capability in data analysis and metrics evaluation
Quality Assurance: Expert understanding of QA standards and practices
Regulatory Knowledge: Thorough knowledge of industry regulations and compliance
Shift: 9:30a-6p ET (Flex)

What the job involves

The Customer Service Coordinator (CS Specialist) is responsible for providing exceptional client support while managing business licensing, payroll tax registrations, sales tax registrations, nonprofit filings, and other regulatory compliance filings
This role serves as the primary point of contact for clients, ensuring applications, registrations, and compliance requirements are completed accurately and timely
You will report to the Manager, Customer Service and work under the leadership of the Associate Director, Customer Service
Serve as the primary point of contact for clients regarding licensing, registration, and compliance matters
Respond to client inquiries via phone, email, and online platforms in a professional and timely manner
Provide status updates and guidance throughout the filing and registration process
Build and maintain positive client relationships through proactive communication and problem resolution
Escalate complex issues when necessary while ensuring client satisfaction
Research and process state, county, and municipal business license applications and renewals
Review licensing requirements and identify applicable licenses based on business activities and locations
Monitor filing deadlines and renewal requirements to ensure ongoing compliance
Maintain accurate records of filings, approvals, and renewal schedules
Communicate with government agencies to obtain information and resolve filing issues
Process state payroll tax registrations, unemployment tax registrations, and employer account setups
Complete sales and use tax registrations with state tax agencies
Verify application accuracy and ensure all required supporting documentation is submitted
Monitor registration statuses and follow up with agencies as needed
Assist clients with understanding registration requirements and compliance obligations
Prepare and submit nonprofit formation documents, charitable registrations, and related compliance filings
Research nonprofit filing requirements at state and federal levels
Support clients with obtaining required registrations and maintaining compliance obligations
Track renewal and annual reporting requirements for nonprofit entities

Our take

For over 185 years, Wolters Kluwer has been innovating the way professionals and businesses work. The company has expanded to offer a substantial range of services across the Health, Tax & Accounting, Finance, Compliance, and Legal sectors.

While operating across so many sectors comes with an extensive range of competition, Wolters Kluwer serves customers in over 180 countries, which has been managed, in part, due to its 70+ acquisitions. For example, the company has recently acquired leading artificial intelligence technology company Della AI, which will become part of its legal software unit, to further advance its natural language processing capabilities.

Freddie

Company Specialist at Welcome to the Jungle

Insights

Led by a woman

Glassdoor (3.7)

Company

Company HQ

Alphen aan den Rijn, Netherlands

Leadership

Stacey Caywood

(CEO & Chair of the Executive Board)

Stacey has been part of Wolters Kluwer since 1992, previously serving as the CEO of Wolters Kluwer Health and Wolter Kluwer Legal & Regulatory. They stepped into the role of CEO in early 2026.

Salary benchmarks

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