Director of Account Management, Fresco
+ Employee Share Option Scheme
2-5 days a week in office
Smartphone application for smart home kitchen cooking
Open for applications
Smartphone application for smart home kitchen cooking
21-100 employees
Open for applications
+ Employee Share Option Scheme
2-5 days a week in office
21-100 employees
Company mission
Fresco's mission is to empower and inspire anyone to cook delicious food by connecting the world's recipes and appliances — all orchestrated through a magical user experience.
Role
Who you are
- 10+ years in Account Management, Customer Success, or Client Services roles within B2B SaaS or technology environments, including at least 3 years in a leadership role
- Proven success driving revenue retention and expansion across complex, high-value customer portfolios
- Experience building and scaling account management or customer success teams, including process creation and team development
- Strong commercial acumen — skilled in consultative selling, negotiation and renewal management
- Excellent stakeholder management skills, capable of influencing internal and external decision-makers
- Analytical mindset with experience developing reporting frameworks for customer health and satisfaction
- Thrives in high-growth, fast-moving environments where adaptability and initiative are key
- Highly collaborative with strong leadership presence and a bias toward action
- Fluency in English required; additional European languages a plus
- This job description works as a guide for the caliber of person we need, but we also understand that skills are transferable. If you are an exceptional candidate with mismatching experience, please apply and explain why you would be a great fit for Fresco
What the job involves
- As Director of Account Management, you’ll define and lead how Fresco builds long-term, value-driven partnerships with our customers
- You’ll be responsible for creating and executing the account management strategy, ensuring our customers not only renew but expand their engagement as they realise the full potential of our platform
- You’ll design the frameworks and processes that will underpin how Fresco delivers customer success at scale — blending strategic leadership with hands-on partnership management for key enterprise accounts
- This is both a player-coach role and a chance to lay the foundation for a best-in-class Account Management function in a scaling SaaS business
- Reports to: Chief Commercial Officer
- Strategic Account Leadership: Own the commercial relationship for key strategic and enterprise-level customers, acting as their trusted advisor and ensuring they achieve measurable ROI
- Retention & Growth: Drive renewal, expansion, and advocacy within your portfolio; proactively identify and execute upsell and cross-sell opportunities in collaboration with the CCO
- Process & Playbook Development: Build scalable account management processes, playbooks, and KPIs that can be replicated across the team as we grow
- Customer Insights: Partner closely with Product, Delivery and Marketing to ensure customer feedback informs roadmap priorities and go-to-market campaigns
- Team Leadership: Recruit, train, and mentor Account Managers, fostering a high-performance culture centered on customer impact and commercial excellence
- Forecasting & Reporting: Develop account health tracking systems, renewal forecasts, and executive dashboards to ensure clear visibility into customer sentiment and business performance
- Executive Engagement: Lead Quarterly Business Reviews (QBRs) and strategic planning sessions with C-level customer stakeholders
Our take
Home cooking has become increasingly innovative in recent years due to smart cooking appliances, online recipes, and ingredient management software. However, whilst all of these features are useful independently, many criticize them for their lack of connectivity with each other, showing a demand for an integrated IoT (Internet of Things) solution.
Fresco develops a smartphone application for smart home cooking, providing personalized tools that connect smart appliances with the app to provide an augmented cooking experience. Users can view recipes based on the ingredients they have, follow step-by-step cooking instructions, control kitchen appliances remotely, and save their favorite recipes for future use.
Whilst cooking applications have been helping home cookers for years, Fresco has taken this a step further by adapting their software tools to work directly with the appliances and ingredients present in the user’s kitchen. Complimented by further features such as recipe resizing, ingredient substituting, community forums, and shopping lists, the company claims that its smartphone app encourages people to cook more frequently due to the convenience that it provides.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 7 rounds)
Dec 2025
$17.5m
SERIES C
Apr 2022
$20m
SERIES B
Total funding: $62.5m
Company benefits
- Pension Scheme - we offer easy access to the PRSA pension scheme and can help you in setting up a plan that’s right for you
- Relocation Assistance - if you're relocating to Dublin to join us, we'll assist you with your relocation costs and the logistics of getting settled.
- Your Ideal Setup - whether you prefer to work at a standing desk, or need an ergonomic keyboard stand, you’ll have access to the tools you need
- Bike to Work - start your work day off with a healthy burst of adrenaline with the Bike to Work scheme — and keep your new wheels safely inside
- Tax Saver - save the environment, and money on your commute, with easy access to the Taxsaver transport scheme
- Snacks and Drinks - we keep our kitchen fully stocked with fruits, nuts, snacks and homemade treats. Not to mention a killer coffee machine
- Events and Culture - wine and cheese, or pizza and beer? Our monthly events cover all bases, and our weekly yoga classes will keep you limber inbetween
- 24 Days Annual Leave - take a few extra Drop-holiday days every year to explore the world and embrace a healthy work-life balance
- Healthcare - as well as an apple a day, our comprehensive health cover will help keep the doctor at bay
- Maternity / Paternity Leave - we offer generous paid maternity and paternity leave to support our team members in raising their little Droplets
- Personal Development - you’ll have whatever support you need to grow your career with us, with access to courses, books, conferences and screencasts
- Employee Stock Options - our generous stock options ensure we all benefit from our long term success as a company
Company HQ
Usher's Quay, Dublin 8, Ireland
Leadership
Ben Harris
(CEO)Experience as Designer for James Leckey Design from 2008 to 2012. Creative Director for White Zebra Studios from 2012 to 2014.
Jonny McCauley
(Head of Design)Over 20 Years as Freelance Designer. Creative Director for Motive from 2010 to 2012, and for Lively Group from 2012 to 2013.
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