IT Support Specialist, Therabody
$33 - $36 an hour
More information about location
4 days a week in office
Wellness technology & device manufacturer
Posted today
Wellness technology & device manufacturer
201-500 employees
Posted today
$33 - $36 an hour
More information about location
4 days a week in office
201-500 employees
Company mission
To help people do more of what they love in new ways.
Role
Who you are
- The ideal candidate will have 3 to 5 years of hands-on experience with Jamf Pro, Microsoft Intune, and Microsoft 365 administration, coupled with strong general IT troubleshooting and networking skills
- Experience: 3-5 years of progressive experience in an IT Support Specialist or similar role, preferably in an organization with diverse technology needs
- Education: Bachelor's degree in Computer Science, Information Technology, or a related field is preferred
- Proven experience in a cloud-only Microsoft 365 E5 tenant environment
- ◦ Demonstrable expertise in supporting both Windows PCs and Apple macOS devices
- ◦ Hands-on experience with Microsoft Intune and Jamf Pro endpoint management
- ◦ Strong understanding and practical experience with Entra) groups, policies, and user administration
- ◦ Networking knowledge, specifically with Cisco Meraki switches, firewalls, and wireless access points
- ◦ Proficiency with service desk software
- ◦ Familiarity with managing software packaging including, Adobe Creative Cloud, Office365
- ◦ Certifications (Preferred): CompTIA ITF+, A+, Network+, Security+, or MCP, or equivalent is desirable
- ◦ Excellent verbal and written communication skills, with the ability to explain technical concepts clearly to non-technical users
- ◦ Self-Motivated and able to work on own initiative
- ◦ Able to work as part of a team and on an individual basis, to meet operational targets set by management
- ◦ Customer-focused with a strong commitment to providing exceptional end-user support
- ◦ Ability to prioritize and manage multiple tasks in a fast-paced environment
What the job involves
- Therabody Inc. is seeking a proactive, detail-oriented, and experienced IT Support Specialist to join our dynamic IT team. This role is crucial for maintaining our cloud-only Microsoft 365 E5 environment, ensuring seamless operations, and providing exceptional technical support to all end-users. This position will be instrumental in managing endpoint policies, patch management, user lifecycle, and ensuring secure, compliant, and optimized IT operations across both Mac and Windows environments
- End-User Support & Service Delivery:
- ◦ Provide expert Tier 1 and Tier 2 technical support for hardware, software, and network-related issues across Mac and Windows platforms
- ◦ Resolve assigned IT tickets within Jira Service Management queue accurately, timely, and ensure comprehensive communication and documentation within tickets
- ◦ Perform root cause analysis and documentation of recurring problems to improve efficiency and reduce future incidents
- ◦ Deliver high-touch IT support to executives, ensuring their technology needs are met promptly and professionally
- ◦ Collaborate closely with our managed support team to ensure seamless helpdesk operations, ticket escalation, and resolution, maintaining consistent service levels for end-users
- ◦ Key Performance Indicators (KPIs): Meeting established service level agreements (SLAs) for help desk ticket resolution, maintaining high end-user satisfaction scores
- Microsoft 365 E5 & Entra ID Administration:
- ◦ Administer our Microsoft 365 E5 tenant, including Exchange Online, SharePoint, OneDrive, Teams, and Entra ID
- ◦ Manage user accounts, groups (including Entra ID groups), mailboxes, distribution lists, and security groups
- ◦ Administer security/permissions and access to specific software according to IT Policy
- ◦ Provide end-user support for common M365 issues and escalate as necessary
- Device & Endpoint Management (Intune & Jamf):
- ◦ Manage Apple devices using Jamf Pro, including, deployment, patch management, and scripting
- ◦ Manage Windows through Microsoft Intune, including configuration profiles, and application deployment
- ◦ Troubleshoot issues related to device enrollment, profile delivery, and software deployment for both platforms
- ◦ Collaborate with the cybersecurity team to ensure device compliance and endpoint protection configurations are in place
- Network Management (Meraki):
- ◦ Provide support and troubleshooting for networking components, specifically within a Cisco Meraki environment, including switches, firewalls, and wireless access points
- IT Operations & Asset Management:
- ◦ Onboard new employees, configuring their hardware (PCs and Macs) and accounts, providing initial IT orientation, and training users on core application suites
- ◦ Offboard employees, securely revoking access and managing hardware returns
- ◦ Maintain and manage IT software and hardware inventory, ensuring accurate records, all devices are operational, and up to date
- ◦ Install, configure, and troubleshoot corporate hardware, including laptops, printers, and other network equipment
- ◦ Maintain accurate documentation for configurations, assets, and support tickets
- Project Contribution:
- ◦ Assist on IT projects as needed, as well as manage independent projects assigned, contributing to overall technology life improvements
- ◦ Actively contribute to IT team meetings and projects, share knowledge, and drive team success
Our take
Therabody manufactures and sells products specially designed for non-invasive pain management. The company was established after the founder suffered a traumatic motorcycle accident that inspired him to create medical devices for pain management and recovery as an alternative to surgery or pain medication.
Its percussive massage therapy devices are widely used to reduce tension and accelerate recovery. Professional sports teams, athletes, and physical therapists in over 60 countries rely on these devices, with notable partnerships including Manchester United football club.
With backing from over 100 influential figures across sports, business, culture, and entertainment - including Jay-Z, Kevin Hart, and Aaron Rodgers - Therabody has attracted significant attention. And its recent collaboration with Garmin to enhance athletic performance through smarter, data-driven recovery solutions sets the stage for future growth.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
-18% employee growth in 12 months
Company
Company benefits
- Unlimited PTO: Take the time you need. Our generous time-off policies provide the flexibility you need
- Comprehensive health benefits: Our package includes medical, dental, vision, maternity, and paternity support, and a 401K program
- Company-wide wellness days: We prioritize work-life balance with company-wide wellness days and scheduled daily wellness breaks
- Employee referral program: Talented people know talented people. Team members who help us find them receive a generous referral bonus
- Employee discounts: Enjoy an exclusive year-round discount on Therabody Products for friends and family
- Free Therabody products: Every employee gets their very own Theragun device and other complimentary Therabody wellness solutions
Company HQ
Westwood, Los Angeles, CA
Leadership
Monty Sharma
(CEO)Joined Therabody in 2023 as the CEO. Prior to this, they were the CEO at The Better Being Co, Jenny Craig, Curves, Atkins Nutritionals, Naked Juice, and EAS.
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