Technical CRM & QA Specialist, Tia

Braze, Part-Time

Salary not provided

The expected rate for this part-time contract role is $60–$90 per hour

SQL

CSS

HTML

Amplitude

Segment

Snowflake

JIRA

Braze

Asana

JSON

Junior and Mid level

Remote from US

More information about location

Holistic women's health service

Be an early applicant

Holistic women's health service

201-500 employees

B2CPersonal healthMental healthFemtech

Be an early applicant

Salary not provided

The expected rate for this part-time contract role is $60–$90 per hour

SQL

CSS

HTML

Amplitude

Segment

Snowflake

JIRA

Braze

Asana

JSON

Junior and Mid level

Remote from US

More information about location

201-500 employees

B2CPersonal healthMental healthFemtech

Company mission

To enable every person to achieve their own definition of optimal health through science-backed information, access to high-quality care, and community.

Job

Company

Role

Who you are

At least 2 years of hands-on experience building, QAing, and troubleshooting Braze Canvases and campaigns, including Segmenter, Connected Content, custom attributes, and custom events
Advanced Liquid scripting skills, including conditional logic, arrays, loops, and fallback handling
Experience with email HTML and CSS, cross-client rendering, and technical SMS requirements
Working knowledge of REST APIs, webhooks, JSON payloads, and data flows into CRM platforms
Experience developing QA checklists, diagnosing lifecycle messaging issues, and documenting bugs in Jira, Asana, or a similar tool
Availability for approximately 10 hours per week, including light overlap for weekly meetings and launch reviews

Desirable

Braze Administrator or Developer certification
Experience with Amplitude, Segment, Snowflake, Redash, or similar tools
Basic SQL skills for validating user profile or event data

What the job involves

We are looking for a Technical CRM & QA Specialist to support the reliable execution of our lifecycle email and SMS programs. Working with our lifecycle and engineering teams, you will bring deep Braze expertise to campaign launches, active automations, and technical troubleshooting
You will QA complex Canvases, validate Liquid logic and message rendering, investigate unexpected behavior, and help ensure messages reach the intended audiences at the right time. This is a part-time contract role averaging approximately 10 hours per week, with potential to grow as our roadmap evolves
Canvas and campaign QA: Test Braze Canvases and campaigns before launch, including audience segments, triggers, branching paths, and entry and exit criteria
Personalization and rendering: Validate Liquid logic, fallback states, email HTML, responsive layouts, dark mode, links, tracking, and UTM parameters across clients and devices
SMS QA: Check message content, character counts, GSM-7 and Unicode encoding, shortened links, and opt-out functionality
Deployment and monitoring: Review targeting, rate limits, frequency caps, and quiet hours before launch. Monitor audience flow, delivery, and conversion tracking after launch
Automation audits: Periodically check active flows to confirm that data inputs, triggers, and messaging behavior remain accurate
Technical troubleshooting: Investigate delivery failures, webhook errors, Connected Content issues, data sync discrepancies, and other unexpected Braze behavior
Bug documentation: Write clear, reproducible tickets with diagnostic steps, relevant context, and recommended fixes for engineering or other partners

Our take

Tia is an innovative health-care platform for women. The company was created in response to co-founder Carolyn Witte's experience of waiting three years for an accurate diagnosis of her PCOS. Essentially, it was formed to help other women have a better experience with doctors and health-care providers.

Tia began as a chat-based, Q&A app and has since evolved into a virtual care service. The company prioritises a personalized and integrative approach, which offers a tailor-made care service. Following 2021 funding, Tia opened clinics across California and Arizona, adding to its New York in-person clinic.

As the company look to grow the number of clinics, it will face multiple challenges. Expansion involves entering the world of commercial real estate, legal and insurance contracts that will challenge the largely app-based company, and it will be necessary to ensure they are able to manage this effectively.

Steph

Company Specialist at Welcome to the Jungle

Insights

Led by a woman

-13% employee growth in 12 months

Glassdoor (3.5)

Company

Funding (last 2 of 4 rounds)

Sep 2021

$100m

SERIES B

May 2020

$24.3m

SERIES A

Total funding: $129.3m

Company benefits

Equal opportunity employer
Performance-based bonuses
Work from home opportunities
We offer every employee health, vision, and dental insurance (with options for dependents, too). And of course — a free Tia membership!
Unlimited vacation days: we aim to practice what we preach to our patients by encouraging our employees to take time away from work to recharge
With donation matching programs and community service days, we work to ensure that as a team we’re giving back

Company HQ

SoMa, San Francisco, CA

Leadership

Felicity Yost

(Co-Founder, President & CEO)

After studying at Cornell, Felicity worked for over a year as a Management Associate at Bridgewater before spending 2 years as a Product Manager at Owler. In January 2017, she co-founded Tia, serving as COO since then.

Carolyn Witte

(Founding CEO)

After studying at Cornell, Carolyn went on to work at Google for 4 years in the Product Marketing team, going on to be Team Lead at Googles Creative Lab.

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