Client Success Analyst, Intapp

• Client Success or Technical/Product Support experience required
• Strong Excel skills and competency with Windows OS and Microsoft Office suite required
• An undergraduate business, computer science degree or other related degrees or experience
• Business level German would be a massive bonus
• Strong written and verbal communication skills, and be able to work effectively in partnership with clients
• Superior troubleshooting, evaluative, and technical problem-solving abilities
• Self-motivated, strong work ethic, and a “whatever it takes to get it done” mentality
• Willingness to roll-up up your sleeves to get the job done while contributing to the overall success of the company
• Strong organizational skills and is an effective planner

• The Client Success Analyst will handle client inquiries and add-on projects while providing a high level of technical support to the Intapp user community
• The analyst will ensure all high priority issues are addressed in a timely and efficient manner
• Consultative Support: The Analyst is expected to fully learn the DealCloud products and services, and will be responsible for offering client best practices and a consultative approach to ongoing client support
• Client Education: Assist clients with questions regarding training, platform configuration, work flow and new processes
• Client Satisfaction and Product Adoption: The Analyst must ensure that his/her assigned clients are “raving fans” of the product, service and company. You will analyze success metrics to determine adoption trends and collaborate with the Client Advisory team on how to improve adoption for specific clients
• Quality: The Analyst will be responsible for delivering an exceptional level of solution quality in the eyes of our clients

• Generous PTO, with Additional Companywide Paid Days Off to Allow Teams to Disconnect
• Medical Benefits
• Wellness Programs and Benefits Provided by Modern Health
• Paid Parental Leave and Adoptive Leave
• Flexible Work Environment
• Home Office Stipend
• Paid Volunteer Time Off and Donation Matching
• Co-Working Office Spaces
• Open Offices & Stocked Kitchens
• Women’s Interest Network

The global professional and financial service industries face unique operating challenges and regulatory requirements across their entire management lifecycle, from strategy to execution. Intapp provides end-to-end, cloud-based connected firm management, driving optimal outcomes by enabling enhanced collaboration and data access to fuel better decision-making.