Client Success Analyst, Intapp

Salary not provided

Plus variable compensation and equity

Excel

Windows

Junior and Mid level

London

3-5 days a week in office

Cloud-based firm management software

Open for applications

Cloud-based firm management software

1001+ employees

B2BEnterpriseLegalFinancial ServicesSaaSAccountingData IntegrationCloud Computing

Open for applications

Salary not provided

Plus variable compensation and equity

Excel

Windows

Junior and Mid level

London

3-5 days a week in office

1001+ employees

B2BEnterpriseLegalFinancial ServicesSaaSAccountingData IntegrationCloud Computing

Company mission

To help professional and financial services firms run smarter.

Job

Company

Role

Who you are

Client Success or Technical/Product Support experience required
Strong Excel skills and competency with Windows OS and Microsoft Office suite required
An undergraduate business, computer science degree or other related degrees or experience
Business level German would be a massive bonus
Strong written and verbal communication skills, and be able to work effectively in partnership with clients
Superior troubleshooting, evaluative, and technical problem-solving abilities
Self-motivated, strong work ethic, and a “whatever it takes to get it done” mentality
Willingness to roll-up up your sleeves to get the job done while contributing to the overall success of the company
Strong organizational skills and is an effective planner

What the job involves

The Client Success Analyst will handle client inquiries and add-on projects while providing a high level of technical support to the Intapp user community
The analyst will ensure all high priority issues are addressed in a timely and efficient manner
Consultative Support: The Analyst is expected to fully learn the DealCloud products and services, and will be responsible for offering client best practices and a consultative approach to ongoing client support
Client Education: Assist clients with questions regarding training, platform configuration, work flow and new processes
Client Satisfaction and Product Adoption: The Analyst must ensure that his/her assigned clients are “raving fans” of the product, service and company. You will analyze success metrics to determine adoption trends and collaborate with the Client Advisory team on how to improve adoption for specific clients
Quality: The Analyst will be responsible for delivering an exceptional level of solution quality in the eyes of our clients

Salary benchmarks

Our take

The global professional and financial service industries face unique operating challenges and regulatory requirements across their entire management lifecycle, from strategy to execution. Intapp provides end-to-end, cloud-based connected firm management, driving optimal outcomes by enabling enhanced collaboration and data access to fuel better decision-making.

The company’s suite of solutions has been enriched through acquisitions (Billstream, Repstor, One Place, DealCloud, and more) and strategic partnerships (Including Equilar and KPMG AG). Intapp powers more than 2,100 of the world’s premier private capital, investment banking, legal, accounting, and consulting firms to connect their most important assets: people, processes, and data.

Founded in 2000, the company went public in June 2021 and has since seen solid year-on-year growth. The company has made consistent, strong moves to remain competitive in the complex and ever-changing business environment, acquiring companies such as Transform Data International to boost its offering. Fresh from post-IPO funding, it's well set to remain a leading provider of purpose-built industry cloud solutions.

Steph

Company Specialist at Welcome to the Jungle

Insights

16% employee growth in 12 months

Glassdoor (4.1)

Company

Company benefits

Generous PTO, with Additional Companywide Paid Days Off to Allow Teams to Disconnect
Medical Benefits
Wellness Programs and Benefits Provided by Modern Health
Paid Parental Leave and Adoptive Leave
Flexible Work Environment
Home Office Stipend
Paid Volunteer Time Off and Donation Matching
Co-Working Office Spaces
Open Offices & Stocked Kitchens
Women’s Interest Network

Company HQ

Ventura, Palo Alto, CA

Leadership

Thad Jampol

(CPO)

Received their BS in Computer Science from the University of California, Los Angeles.

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