Sector Leader, CloudFactory
+ Quarterly variable compensation
Workforce solutions for AI
Be an early applicant
Workforce solutions for AI
1001+ employees
Be an early applicant
+ Quarterly variable compensation
1001+ employees
Company mission
To integrate technology and human expertise, and uniquely enable companies to transform using AI.
Role
Who you are
- AI knowledge: familiarity with AI applications and trends in sectors such as healthcare, finance, or retail is a plus
- Strategic thinking and problem-solving: able to develop actionable plans to address client needs and drive revenue growth
- Relationship-building: proven track record of managing and growing long-term client relationships with executive stakeholders
- Communication skills: strong ability to present complex concepts to both technical and non-technical audiences
- Analytical skills: experience using data to drive decision-making and improvements in customer success and account strategy
- Organization and multitasking: strong attention to detail with the ability to manage multiple client accounts simultaneously
- Willingness to travel: able to travel as needed to meet with clients and manage relationships effectively
- Bachelor's degree in Business, Account Management, or a related field; advanced degree preferred
- 7+ years of experience in account management, customer success, or sales, preferably in technology or consulting industries with enterprise clients
What the job involves
- The Sector Leader is responsible for managing strategic client relationships and executing growth initiatives within a designated sector. This role requires a deep understanding of industry challenges and expertise in aligning AI-driven solutions to deliver measurable value. The Sector Leader will act as a trusted advisor and account manager, ensuring customer satisfaction, driving revenue expansion, and collaborating with internal teams to deliver best-in-class service
- Please note: This is a full-time, fixed-term employee position with an expected duration of 6 months
- Strategic account management
- Develop and execute tailored account strategies to align client objectives with CloudFactory's AI solutions, ensuring long-term value and retention
- Identify opportunities for growth within existing client accounts, leveraging industry insights and data to drive expansion
- Monitor client needs, industry trends, and competitive landscapes to position CloudFactory effectively
- Relationship management
- Build and maintain strong, trusted relationships with executive stakeholders and key decision-makers within client organizations
- Serve as the primary point of contact for client accounts, proactively addressing challenges and identifying opportunities for deeper engagement
- Ensure high levels of client satisfaction by understanding business priorities and aligning solutions accordingly
- Revenue growth and performance
- Meet and exceed revenue targets by identifying upsell, renewal, and expansion opportunities within existing client accounts
- Collaborate closely with sales and marketing teams to develop tailored solutions and proposals that address client needs
- Track and report key performance metrics to measure account success and identify areas for improvement
- Cross-functional collaboration
- Work closely with internal teams, including sales, marketing, customer success, and product management, to ensure a cohesive approach to client management
- Provide insights and feedback to product and service teams to enhance CloudFactory's AI offerings based on client needs
- Participate in strategic initiatives such as customer journey mapping, service optimization, and industry best practice sharing
- Customer success and experience enhancement
- Align client objectives with CloudFactory's strategic goals, ensuring measurable impact from AI solutions
- Use customer data and insights to identify service gaps and recommend improvements to enhance customer experience
- Develop and implement initiatives to improve customer engagement, satisfaction, and long-term loyalty
Our take
AI and machine learning continue to advance, yet many AI disruptors lack the ability to process and label the voluminous amount of data required to feed complex AI and machine learning algorithms. CloudFactory’s WorkStreams combine people and technology to deliver high-quality data to meet the needs of businesses of all sizes.
CloudFactory sets itself apart by creating economic and leadership opportunities for talented people in developing nations. Delivery centres in Nepal and Kenya have become anchors within their communities, which drive economic and social impact. CloudFactory processes millions of tasks a day for companies including Microsoft, GoSpotCheck, Hummingbird Technologies, Ibotta, and Luminar.
The company is poised for tremendous growth across many industry verticals where AI technology continues to grow rapidly. Moving forward, Cloudfactory is focusing on scaling operations whilst continuing to deliver high-quality data work for its global customers. To do so, it is planning to invest in workforce development, global market awareness and technology advancement. Regarding the latter, CloudFactory launched Accelerated Annotation in 2023, an AI-powered annotation tool that maximises efficiency, exemplifying its continued forward movement in product development.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 5 rounds)
Nov 2019
$65m
EARLY VC
May 2017
$7.3m
SERIES B
Total funding: $78m
Leadership
Mark Sears
(Founder & Executive Chairman)Mark is also the Founder of Sprout AI Studio where they serve as the CEO and co-founder of CC.
Kevin Johnston
(CEO)Prior to joining CloudFactory in 2023, Kevin spent 3 years at AgileThought as CRO and COO. Before that, they spent 3 years at DXC Technology as a Chief Sales & Revenue Officer.
Karen Cambray
(CFO)Prior to joining CloudFactory in 2024, Karen was the CFO at Invaluable and Cartera Commerce. They also spent over 5 years at Tamr as the CFO & COO.
David Hadsell
(CRO)David is also the Founder of May River Advisory and is a Member of the Board of Advisors at Catalyst Solutions. Previously, they were an Executive VP at Gainwell Technologies as well as a VP of Global Healthcare at DXC Technology.
James Haring
(COO)Prior to joining CloudFactory in 2024, James was a Chief Information Officer of Innovation & Transformation at MV Transportation. They also spent 11 years at Hewlett Packard Enterprise in various VP roles.
Ajai Sharma
(Chief Product & Technology Officer)Ajai previously co-founded Holomorphic AI Labs where they served as the CEO for nearly 3 years. Before that, they were the Head of Product (Deep Learning SageMaker) at Amazon Web Services and an Expert in AI/Deep Learning Product at McKinsey & Company.
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