Client Services Associate, Salary Finance

• We’re looking for an enthusiastic Client Service Associate who is passionate about ensuring that our clients are really well looked after and supported
• You are resilient, empathetic, collaborative, detail-oriented, and self-motivated with excellent organisational, time and project management skills
• You enjoy interacting with clients on a daily basis, both over the phone and by email
• You have proven stakeholder engagement skills, with the ability to collaborate with internal and external stakeholders across all seniority levels in a highly collaborative environment with a high growth, scale-up mentality
• You delight in interacting with and solving problems for clients, going above and beyond to deliver world class service
• You love to get involved – be it in solving a specific issue for a client at a point in time, or driving changes through to help us make our product better
• You remain tactful and calm when having more challenging conversations with a client
• You have excellent verbal, and written skills, and are capable of presenting complex concepts and information in an easy to understand format
• You are degree educated or equivalent
• We’re looking for people that will get stuck in and make a difference
• We have a great collaborative, entrepreneurial team and are passionate about what we do

Desirable

• You will join our Client Operations Team reporting to one of the Senior Operations Analysts
• You’ll learn our products inside out and build relationships with our clients to understand their needs, assist them with navigating our portal and troubleshoot any issues that arise
• Building a good rapport with our clients and internal teams to develop good working relationships
• Addressing client queries promptly and effectively within established timelines, keeping stakeholders updated and reassured throughout
• Provide exceptional client support and assistance, over the phone when required, ensuring client satisfaction with every interaction
• Overseeing client processes, identifying and troubleshooting issues as they arise in a timely manner
• Assisting clients with their portal setup, ensuring seamless configuration changes to meet their specific payroll needs
• Proactively identifying and documenting any challenges impacting workflows, and collaborating cross-functionally to enhance them
• Demonstrating strong prioritisation skills, aligning tasks with company objectives to maximise efficiency and effectiveness

• Phone call with our Talent Manager - 20 mins
• Video interview with Hiring Manager - 30 mins
• Case Study to give you a taster of the role - 35 mins
• In person interview with Head of Department, Stakeholder, and / or Team - 30 mins