Senior Product Designer, Kandji

• 7+ years of experience designing user-centric experiences across responsive web, with a portfolio demonstrating your design thinking and process
• Strong expertise in Figma and other UX/UI design tools, with experience in creating and contributing to design systems
• Proven experience in improving critical aspects of the user journey, such as onboarding, billing, or customer support workflows
• A deep understanding of UX design principles, including accessibility and usability standards, particularly within complex or enterprise-level applications
• Strong collaboration skills with a track record of working effectively with cross-functional teams, including product managers, engineers, and other designers
• Excellent communication skills, with the ability to clearly articulate design decisions and advocate for user experience improvements
• Required to work on-site 5x a week in our Miami office (Coral Gables)

Desirable

• We are excited to be hiring a Senior Product Designer with a deep passion for creating exceptional user experiences.
• As a strategic designer, you will be a critical player in shaping the customer journey at Kandji.
• You’ll work with our Experience team to design new features from the ground up, optimize our onboarding process, and own/advance our design system.
• Reporting directly to the Head of Product, you will collaborate closely with product managers, engineers, other designers, and cross-functional teams such as Revenue and Marketing on growth initiatives and executing design strategies that enhance our product.
• Your expertise in simplifying complex workflows and creating highly polished and scalable UI components will drive the success of our platform and improve customer satisfaction
• Design and document user flows, wireframes, high-fidelity mockups, and prototypes that enhance the user experience, focusing on critical areas such as onboarding, billing, and user journeys
• Use data-driven insights, including user research, analytics, and customer feedback, to inform design decisions and create user-centered solutions
• Advocate for the end-user by ensuring every design decision improves usability, accessibility, and the overall experience
• Collaborate closely with product managers, engineers, and other designers to iterate on design concepts and refine the user experience
• Maintain the design system and drive the adoption and continuous improvement of the design system across the organization
• Dive deep into user needs and workflows, identifying opportunities to streamline processes and simplify complex interactions
• Participate in user research activities, such as usability testing and customer interviews, to validate design decisions and iterate based on feedback
• Maintain a high standard for design quality and consistency, ensuring all deliverables align with our overall product vision
• Balance big-picture thinking with attention to detail, ensuring that every aspect of the user experience is thoughtfully crafted
• Embrace a hands-on approach, whether you’re conducting user research, defining micro-interactions, or collaborating on UI components
• Thrive in a collaborative, ego-free environment where feedback is welcomed and every team member is encouraged to contribute to the overall success of the product