Senior Technical Support Engineer, Cognite
Tier 3 Support
+ Bonus & Employee Stock Purchase Program
AI-powered industrial DataOps platform
Open for applications
AI-powered industrial DataOps platform
501-1000 employees
Open for applications
+ Bonus & Employee Stock Purchase Program
501-1000 employees
Company mission
To power high-tech, sustainable, and profitable industrial future.
Role
Who you are
- We are seeking a highly skilled Senior Technical Support Engineer with a strong blend of software engineering and/or data engineering experience
- Minimum 5 years of technical support experience in the SaaS environment
- Strong background in software engineering, data engineering, or a related technical field
- Experience in Python and SQL
- Experience in GraphQL, Grafana, and PowerBI is an added advantage
- Proven experience in technical support roles, particularly in a tier 3 support capacity
- Excellent troubleshooting skills and a deep understanding of data and software systems
- Exceptional communication skills with a customer-centric focus
- Ability to work in a fast-paced environment, maintaining strong relationships while addressing technical challenges
What the job involves
- In this role, you will be responsible for providing advanced troubleshooting and high-quality support to our key customers, ensuring their complex technical issues are resolved
- Advanced Troubleshooting: Provide in-depth technical support for complex issues related to customer instances, with a focus on software and data systems
- Primary Contact: Serve as the main point of contact for customers support tickets, working closely with them to ensure issues are resolved efficiently while maintaining a high level of customer satisfaction
- Client Relationship Management: Build and maintain strong relationships with customers, gaining a deep understanding of their systems, workflows, and requirements to ensure seamless operations
- Proactive Monitoring & Maintenance: Implement and manage monitoring solutions that detect potential issues early on and allow for quick response before they escalate
- Follow-up & Prevention: Conduct regular follow-ups with customers to confirm issues are resolved, anticipate future challenges, and identify opportunities for improvement
- Documentation & Knowledge Sharing: Create detailed documentation of solutions and develop knowledge base articles for the Cognite community hub to facilitate faster issue resolution for similar challenges in the future
Our take
Cognite is a leading global SaaS company that specialises in developing industrial software solutions, enabling asset-intensive industries to enhance their sustainability, security, and operational efficiency.
At the heart of its offerings is Cognite Data Fusion (CDF), a Generative AI Accelerator. CDF facilitates collaboration between industrial data and domain experts, enabling them to rapidly and securely develop, optimise, and scale industrial AI solutions and applications. By harnessing the power of CDF, companies can achieve both profitability and sustainability, leveraging the potential of AI to drive their operations forward.
Cognite caters to a diverse range of industries, including oil and gas, power and utilities, renewable energy, manufacturing, and other heavy-asset sectors. By maximising the potential of data, Cognite is playing a pivotal role in driving a digital transformation of heavy-asset industries.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 4 rounds)
May 2021
$150m
SERIES B
Nov 2020
$75m
SERIES A
Total funding: $225.3m
Company benefits
- Pension plan, insurance, parental benefits, and much more
- A highly modern and fun working environment with sublime culture across the organization
- Gain perks like a paid mobile telephone subscription and broadband connection
- Get access to extended private health services with Aker Care
- A subsidized lunch at the canteen is delivered by our chefs who specialize in options for both vegetarians and non-vegetarian, salads and hot soups every day
- Stay fueled between meals with snacks and drinks on the house
- We take your mental- and physical health seriously by having a broad health offering and a free membership to our fully-staffed gym on-site
Company HQ
Fornebu, Viken
Articles
Leadership
Geir K. Engdahl
(CPO)Graduated from the University of Oslo with a Masters in Applied Mathematics. Previously founded Snapsale, where they served as the CEO and CTO. Also worked at Google as a Senior Software Engineer.
Stein H. Danielsen
(Chief Solutions Officer)Previously co-founded Cxense where they worked as the Chief Architect and KOPEK where they served as the CEO. Also worked at FAST as a Systems Engineer then the Principal of Product Development.
John M. Lervik
(Chief Strategy & Development Officer)Previously served as the CTO and CEO at FAST and founded Cxense. Also worked as the Corporate Vice President of Microsoft.
Fredrik Anfinsen
(Principal Architect)Previously founded the B2B software company, ShareMy3D where they served as the CEO.
Salary benchmarks
We don't have enough data yet to provide salary benchmarks for this role.
Submit your salary to help other candidates with crowdsourced salary estimates.
Share this job
View 14 more jobs at Cognite