Senior Product Manager, Blacklane
Chauffeur Ride Experience
+ Employee Stock Options Plan
Carbon-neutral global chauffeur service
Posted today
Carbon-neutral global chauffeur service
201-500 employees
Posted today
+ Employee Stock Options Plan
201-500 employees
Company mission
To make top-quality service convenient and accessible worldwide.
Role
Who you are
- Experienced Leader – You have 5+ years of experience in product management, giving you a deep understanding of how to drive impactful product development
- Customer-Obsessed – You think beyond the technical aspects; your focus is on creating seamless, intuitive, and delightful ride experiences
- Strategic & Data-Driven – You excel at defining and tracking Key Performance Indicators (KPIs), conducting A/B tests, and making data-backed decisions that enhance product outcomes
- Proven Impact – You have successfully launched 2-3 major features, each spanning 4-6 months, demonstrating your ability to manage complex projects from ideation to execution
- Creative & Problem-Solving Mindset – You see challenges as opportunities and bring innovative solutions to elevate the ride experience
- Industry Experience – Prior experience in transportation, hospitality, or mobility services is a plus, but not a must
What the job involves
- Join us as a Senior Product Manager and play a key role in shaping the future of our Chauffeur Ride Experience team
- In this role, you'll co-lead the pod alongside the Engineering Manager, ensuring a seamless and premium journey for our customers
- Your focus will be on enhancing every touch-point of the ride experience, making sure that our service remains the benchmark for luxury and reliability
- As part of the Ride Experience domain, you’ll collaborate with cross-functional teams to develop and optimise features that elevate customer satisfaction and operational efficiency
- You’ll own the roadmap, aligning it with business objectives while using data-driven insights to guide prioritisation
- Balancing technical enhancements with new features, you’ll ensure that our product continues to evolve while maintaining stability and scalability
Our take
Business transport for frequent travellers can be a difficult process. The pain of booking systems, invoicing, and inconsistent quality of services are issues travellers regularly face, hindering business operations and causing unnecessary delays. Chauffeurs also experience empty cars due to non-optimised booking processes.
Blacklane aims at the higher end of the market, targeting corporate workers, executives and those who have the means to pay extra for higher levels of service when they travel. Through a booking system available on the company's website and in-app, Blacklane provides a reliable high-end service with inclusive pricing and on-call customer support. Blacklane also works for chauffeurs, filling empty seats to optimise services.
The company is also environmentally conscious, operating as a carbon-neutral company since 2017. The company offers electric vehicle rides in more than 30 of its 300 operational cities, and by 2025, aims for 75 percent of all rides to be in EVs. With substantial funding from Mercedes Benz in 2022, it seems set to meet these objectives.
Freddie
Company Specialist at Welcome to the Jungle
Insights
19% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Oct 2024
$62.9m
SERIES G
Mar 2021
$26m
LATE VC
Total funding: $166.2m
Company benefits
- Personal development plan & budget for online courses, conferences, and books
- Monthly 1:1 feedback chats with our C-level team members
- Employee stock option plan
- Flexible working hours & hybrid remote model
- Friday evening drinks at the office & twice-a-year department events
Company values
- Be reliable: Provide a service that customers can rely on. Be someone your colleagues can count on. Work only with reliable chauffeurs that we trust. Earn trust and keep it
- Break new ground: Look for ways to improve. Encourage curiosity. Learn quickly from mistakes and grow from the experience. Aim to be better every day. Seek to create an amazing service, be the industry leader, and exceed guests’ expectations.
- Care: Care about our guests. Care about our crew of chauffeurs and each other. Care about making our product and service exceptional. Care about our community and how we give back
- Go the extra mile: Look beyond what is required. Be proactive to go beyond guests’ expectations. If you see that something could be better, take the initiative to improve it.
- Act with integrity: Act in a fair and honest manner. Strive to always do the right thing for our guests, chauffeurs, and each other. Treat everyone with the same high level of respect — just as you would like to be treated
Company HQ
Schöneberg, Berlin, BE
Articles
Leadership
Dr. Jens Wohltorf
(CEO)A director of the competence center next generation services for DAI-Labor and principal leader at the Boston Consulting Group.
Frank Steuer
(Member of the Board)CTO at SemperLink and co-founder and CTO at Firstfon Ltd.
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