Customer Support Engineer, RelationalAI
$140-160k
Offers equity
Relational knowledge graph management
Open for applications
Relational knowledge graph management
101-200 employees
Open for applications
$140-160k
Offers equity
101-200 employees
Company mission
To simplify computing by enabling people to tell computers what they want to do without having to tell them how to do it.
Role
Who you are
- A Customer Support Engineer at RAI is comfortable troubleshooting technical issues, speaking with customers about their needs, questions, and concerns, and working with their colleagues as part of a growing team distributed across the globe
- This person should be curious and have a proven ability to learn quickly
- Passion for solving customer problems
- Take responsibility and ownership of customer problems
- Ability to handle a range of urgent to minor support requests during business hours, with occasional off-hours scheduled work and on-call shifts
- Establish and constantly build upon a solid technical understanding of RAI and how our customers build, deploy and manage applications using our platform
- Collaborate effectively with Sales, Field Engineering and Product Engineering to understand and resolve customer issues completely and expediently
- Constantly work to streamline and improve processes, tools, RAI’s product offerings, and the overall customer experience
- Know when to seek help, and always be willing and open to offering expertise and assistance to colleagues and customers alike
- Ability to leverage AI agents as a resource to accelerate troubleshooting and proactively propose code optimizations for customers
- Effectively communicate with all levels of customer contacts including CTOs, management, developers and operations teams
- Provide valuable guidance and insight through email, telephone, remote conferencing and occasionally in-person engagements
- Work with Product Management and Product Engineering to help define and drive fixes and enhancements to address customer needs
- Timely triage varying issues based on error messages, log files, thread dumps, stack traces, sample code, and other available data points
- Troubleshoot performance issues with customer technology and how it works with RAI technology
- Embrace RAI as a part of the customer’s overall architecture, with a need to advise and troubleshoot client applications
- Efficiently troubleshoot environment issues primarily with RAI, Snowflake, and Azure
- Background in database technologies and/or graph database technologies
- Proficient in programming languages - Python, SQL etc
- 5+ years in a customer-facing support role
- B.S. or M.S. in Computer Science or Engineering, or other technical fields, strongly considered
- If you’re driven by understanding, powered by curiosity, and ready to help shape the next era of enterprise intelligence — we’d love to hear from you
What the job involves
- Customer Support Engineering is an integral part of the Customer Success organization and a key foundation for the long-term success and satisfaction of our growing customer base
- This team’s primary focus is understanding our customers' environments, questions, and issues to ensure the best customer experience with RelationalAI products and services
- As a Support Engineer, you’ll spend your first months immersed in learning RAI’s products, support and other internal processes, and working on support cases from customers to build up the appropriate level of experience and insight needed to deliver the level of support RAI’s customers have come to appreciate and expect
- You will also have the opportunity to become deeply skilled in specific areas of interest within the product, acting as a Subject Matter Expert for our Field Engineering team
- Last but not least, you will be an integral part of the Support Engineering team, working together to improve and evolve the product and the support we deliver to meet our customers' needs in the market
Our take
With more and more businesses and organizations relying on cloud data platforms, demand for better ways to manage this data is rising. RelationalAI is seeking to disrupt the intelligent app landscape with solutions to change the way intelligent apps are built, making it easier for users to access, manage and utilize knowledge data more effectively.
The company's innovative use of knowledge graph technology has gained it both attention and funding - both indicators of its impact and potential. It has been repeatedly recognized by the industry and continues to advance its capabilities; with products like its AI coprocessor for Snowflake, as well as enhanced reasoning capabilities.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
23% employee growth in 12 months
Company
Funding (2 rounds)
Dec 2025
$22.5m
EARLY VC
Apr 2022
$75m
SERIES B
Total funding: $97.5m
Company HQ
South Berkeley, Berkeley, CA
Leadership
Molham Aref
(CEO)Previously served as VP of HNC Software and Retek, and was Director of Nomi for over 15 years. Was also CEO of LogicBlox and Predictix.
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