Associate IT Systems Administrator, Ping Identity

• We are looking for a candidate who combines traditional systems administration with deep telecommunications expertise
• Telephony & VoIP: Proven experience managing enterprise-grade phone systems (e.g., Zoom Phone, Cisco UCM, or RingCentral) and understanding of SIP/RTP protocols
• Operating Systems: Strong administration skills in macOS and Windows OS
• Hardware: Troubleshooting experience with Apple/Windows devices and telephony hardware (headsets, desk phones, conference room kits)
• MDM Tools: Proficiency with MDMs JAMF, Intune and/or Fleet
• SaaS & Security: Hands-on experience with Google Workspace, Slack, Active Directory, and security tools like CrowdStrike13

Desirable

• We're seeking a skilled and passionate Associate Systems Administrator to join our global IT team
• In this role, you'll play a critical part in safeguarding our information and systems while contributing to the development and implementation of our IT strategy
• You'll be empowered to take ownership, lead initiatives, and contribute to our cutting-edge innovations from day one
• In this role, you will safeguard our systems while contributing to IT strategy and innovation. Specifically, you will:
• Unified Communications Management: Oversee the administration and optimization of enterprise telephony systems (VoIP), SIP trunking, and cloud-based communication platforms
• System Administration: Manage a diverse range of on-premise, server-based, and cloud applications, including Google Workspace and Slack
• Technical Support: Provide expert Tier 2 support for employees and partners, resolving complex IT and communication issues
• Security Collaboration: Work with the Enterprise Security team to remediate threats using tools like CrowdStrike and OPSWAT7
• Infrastructure Liaison: Prioritize and escalate tickets to specialized teams like Infrastructure and DevOps when necessary
• Lifecycle Management: Research, procure, and maintain both IT hardware and telephony equipment