Director of Implementation, Waymark
$124-229k
Salary dependent on location. + Stock Options
Community-based care for people receiving Medicaid
Be an early applicant
Community-based care for people receiving Medicaid
101-200 employees
Be an early applicant
$124-229k
Salary dependent on location. + Stock Options
101-200 employees
Company mission
To help people enrolled in Medicaid programs find their way to better health through evidence-based community care.
Role
Who you are
- Experience: 7+ years in healthcare services implementation, program management, or operations — ideally in tech-enabled care delivery or value-based care — with a track record of leading large, complex, multi-stakeholder implementations from planning through launch
- Project & Program Management: Deep expertise in formal project management disciplines — workplan development, milestone and dependency management, risk/issue tracking, governance, and status reporting — with demonstrated success delivering complex programs on time and in scope
- External Stakeholder Management: Proven ability to manage relationships with health plans, provider groups, and other external partners at all levels, including executive sponsors; skilled at navigating competing priorities, negotiating timelines, and managing escalations
- Cross-Functional Leadership: Demonstrated success leading matrixed, cross-functional teams in fast-paced environments, driving alignment and accountability without direct authority
- Communication: Exceptional written and verbal communication skills, with the ability to distill complex programs into clear, decision-ready updates for executives and external partners
- Data & Technology: Experience implementing or deploying technology platforms and using data to guide operational decisions; fluency with project management tools
- Don’t check off every box in the requirements listed above? Please apply anyway! Studies have shown that some of us may be less likely to apply to jobs unless we meet every single qualification
Desirable
- Passion for improving care for Medicaid patients
- Experience with Medicaid managed care, including MCO contracting and data exchange
- Experience launching new markets, contracts, or service lines in early-stage, high-growth environments
- Formal project management certification (PMP or Lean Six Sigma)
- Track record of building implementation functions, playbooks, and teams from the ground up, with a focus on individual development
What the job involves
- The Director of Implementation serves as the senior operational leader responsible for the end-to-end planning and delivery of Waymark implementations including new geographies, managed care organization (MCO) contract launches, and provider group contract launches
- Reporting to the Head of Operations, this leader is accountable for the implementation function, ensuring implementations are delivered on time, in scope, and to a consistently high standard through direct contribution and team management
- This is a hands-on program leadership role for a seasoned project management professional
- You will own, build, and run the implementation function's core infrastructure — project plans, workplans, governance structures, status reporting, risk and issue management, and repeatable playbooks — while personally leading the most complex, high-stakes launches
- You and your team will be the connective tissue between Waymark's internal teams (clinical, product, engineering, analytics, quality, compliance, and regional market leadership) and our external partners (MCOs, provider groups), managing stakeholders at every level from working teams to executives
- This role is a unique opportunity to build and scale the implementation function from the ground up, allowing you to define the strategic and operational roadmap and evolve the team as Waymark grows
- Own end-to-end delivery of large, complex, multi-workstream implementations — new market expansions and MCO and provider contract launches — from kickoff through stabilization and handoff to ongoing operations
- Develop and maintain comprehensive project plans, including detailed workplans, milestone schedules, resource plans, dependency maps, and critical path analyses for each implementation
- Establish and run implementation governance: project charters, RACI/decision-rights frameworks, working group cadences, executive status reporting, and stage-gate reviews
- Proactively identify, track, and mitigate risks, issues, and dependencies; drive timely escalation and resolution to keep implementations on schedule and in scope
- Manage scope, timeline, and budget across concurrent implementations, making clear trade-off recommendations to leadership when priorities conflict
- Lead post-launch retrospectives and translate lessons learned into improved processes, tools, and playbooks
- External Stakeholder Management
- Serve as the senior implementation point of contact for MCO and provider partners — leading presentations and joint implementation meetings with clients and prospective clients, aligning on delivery timelines and data exchange requirements, and managing executive-level communications and escalations
- Guide MCO and provider partners through onboarding, workflow integration, and adoption of Waymark's care model and technology
- Build durable, trust-based relationships with external partners that position Waymark for contract expansion and long-term partnership success
- Orchestrate cross-functional implementation teams spanning clinical, product, engineering, analytics, quality, compliance, regional market leadership, partnerships, and finance — driving alignment on scope, sequencing, and accountability without direct authority
- Partner with Regional VPs and market leaders to translate contract requirements into executable local launch plans, balancing standardization with market-level flexibility
- Partner with product and analytics teams to plan and sequence Signal and other data product deployments and facilitate adoption by care teams
- Champion internal stakeholder alignment, bringing teams along through transparent, proactive communication regarding implementation roadmaps, trade-offs, and fluid deliverables to foster full cross-departmental buy-in
- Provide clear, concise, and candid status reporting to executive leadership, including progress against milestones, risks, and decisions needed
- Build the implementation function's core toolkit: standardized playbooks, templates, launch checklists, success metrics, and operating rhythms that make implementations repeatable, transparent, and scalable
- Define and track implementation KPIs (time-to-launch, milestone attainment, partner satisfaction) and use them to drive continuous improvement
- Build, lead, and mentor a high-performing implementation team; develop project management capability across the broader organization
- Foster a culture of accountability, collaboration, and continuous learning
Application process
- Offer of employment is contingent upon successful completion of a background check. Employment history and advance degree verification (when applicable) are included as part of the standard background check process
Our take
Over 80M people in the US receive healthcare coverage from Medicaid (a number that continues to grow), yet care is delivered through a highly fragmented network of independent primary care providers (PCPs). These providers often lack the infrastructure and coordination needed to effectively manage complex, high-need populations.
Waymark is addressing this gap by building a tech-enabled care model that combines data infrastructure with embedded clinical support. Rather than acting purely as a software layer, the company partners with health plans and PCPs to both coordinate and deliver care, deploying teams that include community health workers, pharmacists, care coordinators, and behavioral health specialists. Allowing Waymark not just to facilitate communication (e.g.. between doctors and pharmacist managing a diabetic patient's medications), but to actively support ongoing care.
A core part of Waymark's approach is using predicative analytics to identify "rising-risk" patients, those who are not yet high-cost but are likely to become so without intervention. By intervening earlier, the company aims to prevent avoidable hospitalizations and improve long-term outcomes, effectively expanding provider capacity for underserved populations.
Having now moved beyond early pilots, Waymark is scaling through value-based partnerships with Medicaid managed care organizations, working across tens of thousands of patients. While challenges remain in translating proven models to national scale, growing alignment among payers, providers, and policymakers around improving Medicaid outcomes provides strong tailwinds for continued adoption.
Freddie
Company Specialist at Welcome to the Jungle
Company
Funding (2 rounds)
Oct 2023
$22m
EARLY VC
Jan 2022
$45m
SERIES A
Total funding: $67m
Company HQ
Lower Pacific Heights, San Francisco, CA
Leadership
Rajaie Batniji
(Co-Founder & CEO)Prior to co-founding Waymark, Rajaie co-founded Collective Health where he served as the Chief Health Officer for nearly 8 years. He also spent nearly 5 years as a Clinical Assistant Professor at Stanford University School of Medicine.
Afia Asamoah
(Co-Founder, General Counsel, Corporate Secretary & Head of Strategic Alliances)Prior to co-founding Waymark, Afia was the Head of Legal at Google Health. She also spent nearly 4 years at Verily in various roles, including Senior Counsel.
Sanjay Basu
(Co-Founder, CMO & CTO)Sanjay is also an Internal Medicine Physician at the Integrated Care Center at HealthRIGHT 360, a role he has held since 2019. Previously, he was a Director of Research at the Center for Primary Care at Harvard University and a VP of Research and Population Health at Collective Health.
Salary benchmarks
We don't have enough data yet to provide salary benchmarks for this role.
Submit your salary to help other candidates with crowdsourced salary estimates.
Share this job
View 5 more jobs at Waymark