Manager of Strategy and Operations, Filevine
$147-168k
2-3 days a week in office
Cloud-native case management software
Be an early applicant
Cloud-native case management software
501-1000 employees
Be an early applicant
$147-168k
2-3 days a week in office
501-1000 employees
Company mission
Building the seamless intersection between legal and business by creating a world-class platform to help professionals scale.
Role
Who you are
- 4–6 years of experience in operations, strategy, or marketplace management, with at least 2 years in a people management role
- Proven experience building and scaling gig economy or workforce operations
- Strong analytical skills with the ability to interpret data, identify trends, and make data-driven decisions
- Exceptional communication and relationship-building skills, with experience managing both internal teams and external stakeholders
- Track record of process creation, optimization, and scaling in fast-paced environments
- Nice to have: Prior gig economy operations experience, experience with SQL or data analytics, or background in court reporting or legal industries
What the job involves
- We are seeking a Manager of Strategy & Operations to oversee the operations of our two complementary gig marketplaces—Digital Reporting and Transcription. This leader will manage a team of 6 associates, ensuring operational excellence, scalable processes, and a high-quality contractor experience. The Manager will be responsible for driving performance in active digital reporting states, ensuring we meet client delivery goals while supporting workforce engagement, retention, and growth
- Manage and develop a team of 6 Strategy & Operations Associates, setting clear goals, coaching for performance, and running regular team cadences
- Oversee daily operations across two gig marketplaces (Digital Reporting & Transcription) to ensure timely delivery, quality standards, and client satisfaction
- Lead workforce capacity planning, performance management, and retention strategies to ensure workforce readiness and reliability
- Monitor and optimize operational metrics including delivery SLAs, quality scores, churn/retention, and workforce engagement. Design, test, and implement scalable processes to drive continuous operational improvement and contractor experience
- Collaborate with sales and client-facing teams to align on delivery expectations and service quality
- Partner with product and engineering to represent workforce and client needs, influencing roadmap priorities and operational tooling
Our take
As law firms contend with rising demand and a talent shortage, many have turned to Filevine’s all-in-one legal suite to improve efficiency, mitigate stress, and grow revenue. The company filled the void in the legal management enterprise SaaS market, becoming the largest independent, cloud-based management solution firm.
Over the last two years, Filevine has achieved substantial growth, showing a 198% increase in APR and maintaining a customer net retention rate of over 130%, signing 708 new customers in 2021 alone. The company also acquired contract management solution company Outlaw, growing its APR by 400%.
The company’s post-Series D funding (led by StepStone Group, Golub Capital, and Signal Peak Ventures) strategy has been successful in furthering its position as a market leader. Evidence of this in 2024 is its recognition from the Utah Fast50 as one of the fastest-growing US companies. Filevine is expanding by diving deeper into big law, insurance defence, corporate, governmental, and nonprofit legal counsel teams and building on its expertise in litigation and personal industry.
Steph
Company Specialist at Welcome to the Jungle
Insights
-14% employee growth in 12 months
Company
Funding (last 2 of 8 rounds)
Sep 2025
$400m
LATE VC
Apr 2022
$108m
SERIES D
Total funding: $825.6m
Company benefits
- Comprehensive Benefits Packages
- MacBook Air
- Open Office Working Environment
- Free Drinks & Snacks
- Ergonomic & Height Adjustable Workstations
Company HQ
Sugar House, Salt Lake City, UT
Leadership
Ryan Anderson
(Co-Founder)Received their Bachelor of Arts in Political Science and Government from Brigham Young University,
Salary benchmarks
We don't have enough data yet to provide salary benchmarks for this role.
Submit your salary to help other candidates with crowdsourced salary estimates.
Share this job
View 13 more jobs at Filevine