Implementation Manager, Trulioo
3 days a week in office
ID & business verification platform
Be an early applicant
ID & business verification platform
201-500 employees
Be an early applicant
3 days a week in office
201-500 employees
Company mission
Trulioo's mission is to be the identity platform that global businesses turn to for growth, innovation and compliance.
Role
Who you are
- Project Management qualifications, PMP / PRINCE2
- Experience working with app development and FE web development
- Proficiency in technical troubleshooting and problem-solving
- Strong team collaboration skills
- Quick learner of new technologies
- Familiarity with relational database systems and application integration
- Availability for flexible working hours
- Attention to detail and data-driven mindset
- Fluency in English; additional languages are advantageous
- Bachelor's or Graduate's Degree in business, business administration, computer science or engineering, or equivalent experience
- Expertise in RESTful API and API integrations
- Experience with JSON, JavaScript, SQL, React.js, and Node.js is beneficial
- 3-5 years of implementation consulting experience
- Experience with Strategic and Enterprise customers
- Proficiency with project management tools like Jira, Confluence, GSuite, MS Project
What the job involves
- Are you ready to embark on a career that truly affects people around the world? Trulioo invites you to be a catalyst for change in the dynamic realm of digital identity verification
- Reporting to the Senior Manager, Service Delivery, we are looking for an Implementation Manager within the Customer Success department
- As an Implementation Manager, you will lead complex technical implementations, manage projects, and collaborate with various departments to ensure successful onboarding and support for clients
- This role is crucial for maintaining Trulioo's reputation as a leading partner in Identity Verification
- Coordinate with cross-functional teams, including sales, product development, and customer support, to ensure a cohesive implementation process
- Communicate effectively with clients to understand their business processes and tailor implementations to their specific needs
- Able to manage up to 20 technical customer implementations in parallel
- Diagnose and resolve implementation issues, escalating when necessary
- Identify potential risks and issues early in the project, and proactively developing mitigation strategies
- Effective project manager who can contain scope creep
- Document best practices and lessons learned to refine the implementation methodology for future projects
- Proactively assist in the coaching, mentoring, directing, and developing Implementation Specialists to achieve individual, departmental, and company goals
- Perform special projects and other duties as assigned
- Develop Support Knowledge Base Articles and FAQs
Our take
Identity fraud is on the rise, anti-money laundering and terrorism financing regulations are tightening, and online identities are becoming harder to track. The ramifications of this for individuals and businesses alike make digital identity verification a challenge that urgently needs to be overcome. The Trulioo team have good reason to think they can do it.
Begun as a Facebook customer identification service, Trulioo has grown to become a comprehensive identity verification platform. It allows customers to ID more than 5 billion people across the globe from a single API, even according to different regional specifications, without relying on conventional information like credit history or bank account details. This remarkable feat has won Trulioo Unicorn status, and with more companies going global it’s likely to see it continue netting substantial enterprise clients.
There’s another crucial reason why this matters: economic activity is increasingly moving online, potentially freezing out people without the digital identities normally required to engage with it. Trulioo’s platform offers a truly global solution, for all parties, and it is well positioned to succeed within this space.
Freddie
Company Specialist at Welcome to the Jungle
Insights
-9% employee growth in 12 months
Company
Funding (last 2 of 8 rounds)
Jun 2021
$394m
SERIES D
Sep 2019
$48.7m
SERIES C
Total funding: $468.3m
Company benefits
- Free snacks, unlimited coffee and catered lunches twice a week!
- We host various sports and wellness activities, social events, birthday celebrations, lunch and learns, and encourage friendly (but often competitive!) games of ping-pong and foosball
- Extended health and dental benefits with Canada Life
- Three weeks of vacation and five sick days per year on joining
- Education, Training & Certification Policy and professional development programs
- Paid Wellness Days
- Personal Education Budget
- GlobalGateway Experience - allows Trulicrew members to work from a time zone of their choosing for up to two weeks per year.
Company HQ
South Main, Vancouver, BC
Leadership
Tanis Jorge
(Co-Founder)Serial co/founder of data-driven companies including iQuiri, NBC Data Services, Pharos Global Strategies, and P.E.R.T. Curriculum. Is currently a board member for the Ally Global Foundation, and founder of The Cofounder's Hub.
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