Program Manager, Lime
Street Operations
Electric bike and scooter rentals
Be an early applicant
Electric bike and scooter rentals
1001+ employees
Be an early applicant
1001+ employees
Company mission
To build a future where transportation is shared, affordable and carbon-free.
Role
Who you are
- Strong analytical mindset with 4+ years of experience in data analysis, business intelligence, and/or operations
- Excellent problem-solving skills, able to recognize patterns and drive data-backed solutions
- Experience integrating reporting systems into business processes, with a focus on automation and optimization
- Ability to structure and execute project plans independently, defining success metrics and tracking outcomes effectively
- Strong communication and stakeholder management skills, comfortable working cross-functionally with different teams from different backgrounds
- Solid knowledge of SQL and Excel/Sheets is mandatory. Data visualization and summarization proficiency is necessary and part of the evaluation process
- Specific Tableau or other data analysis tools, Python, Google Script or other automation skills are considered strong pluses
- A proactive, hands-on approach with a strong sense of ownership and accountability
What the job involves
- We are looking for a highly analytical, structured, customer-focused and results-driven individual to join our Global Operations team with a focus on our Street Operations Marketplace
- You will be responsible for ensuring that vehicles are optimally positioned to meet rider demand, maximizing vehicle availability and minimizing rider wait times
- As a Street Ops Program Manager, you will be the expert in the intersection of data, product and processes improvement, developing and implementing best in-class solutions, ensuring operational excellence, supporting our core business growth, creating and sharing best practices in synergy with Local Operations and our Tech Teams
- Optimize Vehicle Positioning: Prioritize user acquisition and retention by strategically positioning vehicles to meet demand and continuously monitor the impact of these placements on the overall user base
- Empower Local Business Owners: Determine their reporting requirements and provide them with the necessary tools and insights to monitor performance and streamline marketplace operations
- Build Data-Driven Insights: Develop and maintain analytical reports that drive strategic business decisions, ensuring stakeholders have clear visibility into key metrics
- Identify and Solve Operational Challenges: Recognize trends and patterns, analyze problems, and propose actionable solutions to improve marketplace efficiency
- Streamline Reporting Processes: Integrate reporting mechanisms into business workflows, finding ways to automate, simplify, and enhance efficiency
- Drive Continuous Improvement: Structure project plans to evolve and enhance the reporting stack, ensuring it meets the changing needs of the business
- Manage Cross-Functional Stakeholder Communication: Map key stakeholders across teams, manage expectations, and establish clear communication channels to ensure alignment and continuous feedback loops
- Define and Track Project Success: Take ownership of project scopes, identify key success metrics, and measure progress against them to drive continuous impact
Our take
In recent years, electric-powered mobility companies have attracted an extraordinary amount of interest and funding, in part due to rising eco-friendly sentiment, and in part because of the race to "find the next Uber". Lime is one such company, that has rapidly scaled across multiple geographies to be a key player in the fight for market leadership.
Lime, along with its competitors, has had to grapple with regulation in many of its target markets, but nonetheless has steadily increased its footprint. Since its launch, the company has facilitated millions of trips, making it one of the biggest companies of its kind. Interestingly, the CEO has stated that "cars are our true business rivals—not other scooter companies", suggesting that its biggest business challenge will be to get families to give up their second cars.
With a presence that spans an impressive number of regions - most recently Lime has begun operating in Qatar - the company has cemented itself in the micromobility market, and stands to profit from the increasing popularity of these types of services. Across 2022, a substantial increase in ridership enabled Lime to achieve a "full profitable year", with suggestions it will pursue an IPO in the near future.
Freddie
Company Specialist at Welcome to the Jungle
Insights
17% employee growth in 12 months
Company
Funding (last 2 of 7 rounds)
Nov 2021
$523m
CONVERTIBLE
May 2020
$170m
SERIES E
Total funding: $1.5bn
Company HQ
The East Cut, San Francisco, CA
Leadership
Toby
(Board Advisor)Founder and CEO of ZERO&. Was a Marketing Manager at Pepsi for 6 years before doing an MBA at Berkeley. Moved into consulting and VC for 5 years before starting Lime.
Brad
(Chairman)VP of Business Development at Tencent for 8 years. Managing Partner of a VC firm for 3 years, where he worked with Toby. Has an MBA from Berkeley.
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