Senior Product Manager, Handshake

• 5+ years as a product manager partnering with engineering teams to ship code. Ideally in a many-stakeholder environment with dependencies and collaboration
• Strong operational intuition. You've built tools for internal users, operations teams, or power users—not just consumer-facing features. You understand workflows, edge cases, and the difference between "works in demo" and "works at scale."
• Systems thinker. You can connect the dots across complex workflows, spot challenges and edge cases, and integrate multiple considerations into coherent product decisions
• Data-informed but action-oriented. You use data to prioritize and measure, but you also trust user feedback and move quickly when the signal is clear
• User-focused. You dive headfirst into understanding the needs of operators and build products grounded in observation and research

Desirable

• In this role, you'll change that—building self-serve systems that let operators see everything, respond immediately, and scale projects from 0 to 100k tasks/day with a click
• You'll be part of a tight-knit cross-functional team embedded with Operations, working alongside engineers and designers to ship tools that make our operators world-class
• Your work will directly impact HAI's ability to scale revenue while maintaining the quality bar that differentiates us
• You'll own the lifecycle end-to-end for operator tooling, including:
• Product Strategy. Develop a cohesive product vision for operator independence that ladders up to HAI's broader goals. Define what "self-serve" means for operators and build the roadmap to get there
• Product Development. Lead a high-performing cross-functional squad with engineering and design partners, from research and roadmap planning through delivery
• Voice of the Operator. Live in the details of how operators work. Shadow their workflows, understand their pain points, and translate their needs into prioritized product investments
• Goals, Metrics, and Tracking. Create clear success metrics (operator time-to-action, projects launched without EPD support, quality audit coverage) and drive accountability against them
• Launch and Adoption. Partner with operations leaders to bring new tools to life. Run pilots to maximize learning, get close to users, and iterate quickly
• Cross-HAI Partnership. Collaborate with Model Enablement and Fellow Experience squads—your work enables theirs. Operator independence requires mature platforms across the board