Customer Experience Agent, Bark
German + English Speaking, 6-month FTC
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More information about location
2+ days a week in office
Marketplace for Service Professionals
Open for applications
Marketplace for Service Professionals
201-500 employees
Open for applications
+ Share options
More information about location
2+ days a week in office
201-500 employees
Company mission
To revolutionise and become the market leading, go-to online marketplace for professional services.
Role
Who you are
- We are looking for an ambitious and professional German-speaking Customer Experience Agent to join our team on a 6-month fixed-term contract (FTC)
- Proficient in German and English (written and spoken). French fluency is a bonus!
- Customer-facing/sales experience in a fast-paced enviroment
- Experience with customer service software a plus (we use Zendesk)
- Ability to build strong rapport quickly and confidently with customers
- A driven self-starter, self-motivated with a great work ethic
- Confident in handling diverse queries, able to easily adapt to any given situation
- The ability to handle conflicts diplomatically and find resolutions that satisfy both the customer and Bark
- Ability to multitask and appropriately prioritise, handling multiple email enquiries, calls and admin
- Exceptional attention to detail and follow-through
What the job involves
- This is an exciting and busy role, supporting our German market and collaborating closely with our team in Berlin to ensure exceptional service delivery
- You will be the first point of contact for the professionals and buyers who contact Bark for support
- In this role, you will be the voice and face of Bark, expertly guiding our professionals and buyers through the platform, ensuring they get the most out of their profile, and helping our professionals build their businesses
- You will be a dynamic problem solver who is able to juggle multiple priorities, whilst delivering an outstanding, next-level service
- Our professionals rely on our customer service as we aim to partner with them to help ensure their success is our success
- As part of this role, you will also have the opportunity to earn a commission, on top of your base salary, by converting warm leads through upsell opportunities
- You will become the voice of the customer internally, as you champion their issues through sharing feedback and ideas you receive in your unique position at the forefront of the action
- Handle inbound calls from our valued professionals, ensuring each communication is positive, empathetic and solution-oriented
- Be a product & customer expert, assisting new and existing professionals with any queries that they may have
- Onboard new professionals, getting them started and selling credits by showcasing the benefits of our platform and offering guidance to get them started successfully (all our sales are warm sales!)
- Talk with prospective professionals, discussing the various benefits of Bark and how we can help them grow their business
- Handle the day-to-day team inbox (we use Zendesk). Promptly responding to enquiries and resolving issues with a professional-first mindset
Application process
- We usually respond within three days
- Screening Call with Talent Partner (20 mins)
- 1st Stage - Hiring Manager Stage (30/45/60 mins)
- 3rd Stage - Values interview (30 mins)
Salary benchmarks
Our take
Bark is the UK's largest & fastest growing services marketplace, connecting consumers and businesses with the right professional for their project in thousands of unique categories. A customer can simply post a service requirement (they call this a Bark!) and their technology goes out and finds relevant professionals instantly.
Professionals who are interested in quoting for the work can post their responses to the customer. The customer can then speak to the seller, view their profile and read Bark reviews before choosing the best pro for their job.
Bark now boasts over 8 million users booking pros stretching from gardeners and cleaners to counsellors and accountants across 11 countries. The company's active expansion into new markets has been slow but sure. With this, coupled with the shift in behaviour towards acquiring professional services, Bark seems to be on a path of definite growth for years to come.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
39% female employees
44% employee growth in 12 months
Company
Employee endorsements
Challenging work
"Bark offers a blank canvas for directing your focus, allowing you to shape the future in impactful ways. Whether it's building scalable processes,..."
Company benefits
- Enhanced Wellhub membership for all employees with access to state-of-the-art gyms, fitness classes and mental health courses
- Daily breakfast, fruit and drinks on us. We also have monthly lunch pop-ups, from sushi to burritos
- Innovative culture: If you enjoy being at the forefront of the industry, rapidly changing environments and working alongside inspiring and creative individuals, this is the place for you
- Equity: Share options in a rapidly growing company whose founders have a proven track record and are private equity-backed
- Regular wellness weeks, including: Private Harley Street GP appointments (in office)🏥 Therapy sessions📝 Massages💆🏽♀️ Wellbeing workshops🎨 Financial advice💰
- L&D Budget: Your development is key to us. Annual £1,000 budget to spend on your development
- Private medical insurance, through Bupa Healthcare
Company values
- Take it on Together: Diverse thinking creates innovative solutions
- Elevate with Excellence: We set the bar high, and we go above it
- Find a Way: The is power in exploration
- Think Bold: We live by impact-led decision making
Company HQ
Paddington, London, UK
Articles
Leadership
Gilles Despas
(CEO)Current CEO of Bark.com.
Diversity, Equity & Inclusion at Bark
Paul Anderson (Senior Talent Partner)
- Our approach to diversity at Bark is simple: it’s about embracing everyone. We have over 77 nationalities operating across 11 countries!
- Fostering an inclusive environment where everyone can thrive is our ongoing priority at Bark. We are committed to hiring, retaining and developing a globally diverse workforce that is passionate about making sure our customers succeed.
- We pride ourselves on everyone feeling comfortable bringing their authentic self to work. You'll be treated with respect and support throughout the interview process and once you join Bark 😊
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