Customer Success Associate, Wunderkind
$55-65k
More information about location
3 days a week in office
Performance marketing channel
Be an early applicant
Performance marketing channel
501-1000 employees
Be an early applicant
$55-65k
More information about location
3 days a week in office
501-1000 employees
Company mission
To unleash the extraordinary power of individuality and become the world's leading behavioural marketing software.
Role
Who you are
- This role is ideal for someone looking to build a career in customer success or digital marketing
- You’ll gain hands-on experience with marketing technology and performance data while working alongside senior team members to serve leading consumer brands
- Strong communicator: Ability to convey insights clearly through written and verbal communication, including presentations and reports
- Detail-oriented & organized: Capable of managing multiple projects, meeting deadlines, and ensuring campaign accuracy
- Analytical mindset: Comfortable working with data, pulling reports, and drawing logical conclusions
- Curious & eager to learn: Excited to build expertise in digital marketing, data analysis, and campaign execution
- Tech-savvy: Familiarity with marketing software, analytics tools, and digital marketing platforms (e.g., Google Analytics, email/SMS marketing tools) is a plus
- 0-1 year of experience or previous internship in Marketing, Client Services, or a related field
- Experience with eCommerce, email marketing, or website analytics (e.g., Google Analytics, Looker) is preferred but not required
- Bachelor's degree preferred
What the job involves
- Wunderkind is seeking a driven and detail-oriented Customer Success Associate (CSA) to join our dynamic post-sale team
- This is an exciting opportunity to gain hands-on experience in digital marketing while working with top eCommerce brands
- As part of a team managing a diverse portfolio, you’ll handle client requests, reporting, and data analysis
- You’ll also contribute to campaign execution, project management, and cross-functional collaboration to drive measurable results
- Data Analysis & Insights: Pull and analyze performance data to identify trends and opportunities. Develop custom reports based on client needs
- Campaign Execution: Set up and optimize marketing campaigns, including SMS, email, and onsite strategies in the Wunderkind platform
- Project Management: Coordinate with cross-functional teams (Design, Engineering) to ensure timely and accurate execution
- Presentation & Strategy Support: Assist in creating data-driven presentations and reports to optimize client strategies
- Cross-Team Collaboration: Work closely with internal stakeholders to support initiatives, troubleshoot campaign issues, and drive outcomes
- Product Feedback & Testing: Participate in testing new features and supporting special projects or pilot programs
- Pull and analyze performance data from internal reporting tools and google analytics to identify trends and actionable insights
- Develop and maintain custom reports tailored to client needs, ensuring accuracy and clarity in reporting
- Provide data-backed recommendations to optimize marketing strategies and enhance customer engagement
- Work closely with internal teams to ensure data integrity and support data-driven decision-making
- Build compelling decks and presentations to effectively communicate insights and strategic recommendations to clients and stakeholders
- Facilitate with the end-to-end execution of client campaigns, from concept to launch, ensuring alignment with business goals and maintaining high analytical standards
- Collaborate with Professional Services, Product, and Analytics teams to deploy campaigns, troubleshoot issues, and implement optimizations for maximum impact
- Monitor platform performance and client KPIs, proactively identifying risks and opportunities for improvement
- Maintain detailed client documentation, including performance reports, action plans, and feedback summaries
- Assist with maintaining project timelines, ensuring all deliverables are met on schedule
- Coordinate with cross-functional teams, including Design and Engineering, to manage project workflows efficiently
- Identify potential roadblocks and proactively develop solutions to mitigate risks
- Track progress against milestones, adjusting plans and timelines as necessary to accommodate evolving priorities
- Ensure clear and effective communication between all stakeholders, facilitating regular check-ins and updates
- Manage documentation and reporting related to project execution and performance
Our take
Founded in 2010, a start-up initially named Bounce Exchange rebranded to Wunderkind in 2020, a textbook example of nominative determinism. On a mission to be extraordinary, this marketing technology company enables brands to connect with the public in more personalised ways.
The name indeed fits the brand, finding itself as the leading performance marketing engine of its kind, boasting an impressive client list of more than 1,000 top brands and publishers, including Uniqlo, Refinery29, and HelloFresh. Wunderkind has earned its position by permanently positioning itself ahead of the curve in regard to what audiences want, shifting its model depending on projected trends, such as the expected blossoming of text message marketing.
After its 2023 Series C round, the company is still experiencing rapid growth and is focused on further investment in product development, hiring, and ongoing market expansion. Wunderkind is clearly steering towards becoming the global leader in the market.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
-21% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Mar 2023
$76m
SERIES C
May 2018
$37m
SERIES B
Total funding: $151.9m
Company benefits
- Health: Good health is important so employees and their families are offered private medical insurance and dental cover. Employees receive a generous contribution towards long term sickness and disability. And have 24/7 access to the Employee Assistance Program.
- Life insurance cover offers a peace of mind.
- PTO: Wunderkind provides 25 days paid time off for vacation, personal reasons and sick days plus UK Public Holidays and paid company holidays.
- Parental Leave: When Wunderkinds have their own wunderkinds, they are entitled to 20 weeks primary care leave or 12 weeks secondary care leave.
- Professional coaching: Employees have the opportunity to connect with a professional coach for a totally confidential conversation about their performance, growth, relationships, company culture, whatever is on their mind.
Company HQ
World Trade Center, New York, NY
Leadership
Ryan Urban
(CEO)Previously served as CEO for eUrbanWorks. Experience as Head of Marketing for Bonobos, later sitting on the Advisory Board, as Chief Revenue Officer for BabyAge.com and Head of eCommerce for BrickHouse Security.
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