Customer Data Analyst, League

• People who enjoy working within cross-functional and multi-disciplined teams both internally and externally will thrive in this role
• Furthermore, you have experience in tying numbers to a larger, more strategic, business context
• You enjoy communicating with non-technical stakeholders, using the art of converting simple questions into complex analysis and translating them back into meaningful and actionable insights
• You care deeply about using information and data in decision-making and have experience in communicating that logic to customers
• You are a strong communicator and enjoy collaborating with groups and training or educating teams to use data tools or to understand results
• You are a strong problem solver and can communicate the challenges and solutions effectively
• You are extremely customer-centric and create relationships with customers easily
• You like working in a fast-paced environment and are comfortable managing multiple tasks to tight deadlines
• You are eager to learn from others and help others grow with you
• Strong SQL skills, comfortable working with python
• Experience working with data pipeline orchestration such as Airflow or Dataflow
• Experience working with data engineering stack on cloud platforms like AWS, Azure or GCP
• At least two years of experience working as a data engineer, analytics engineer, data analyst or data scientist
• Undergraduate or Masters degree in business administration, statistics, computer science or similarly quantitative discipline, or equivalent practical experience

Desirable

• As a Customer Data Analyst, you will work with customers to help them better understand the unique digital engagement data that our platform generates that informs our ability to create engaging products and features that improve the health outcomes of our users
• In this role, you will use in-depth analysis and governance of business intelligence, to depict the value of the League platform to enable and drive improvements to the customer experience and engagement that lead to improved patient health outcomes
• You will surface key performance indicators with visual analytics platforms like Looker and Amplitude and work closely with other data analysts, engineers and scientists on the team to support the data models underlying the visual analysis dashboards/tools
• Our data team also manages an internal Business Intelligence product that primarily leverages a SQL-based ETL to surface key performance indicators company-wide within Looker. You will be working closely with data engineers and data scientists on the team to build and maintain our data pipelines to ingest and transform data from a variety of sources to support these BI tools
• Support League’s customers in using our data to unlock insights on their end users using your expertise with data models and BI, managing data dictionaries, and deep dive and Q&A sessions
• Work closely with internal stakeholders to provide insights through analysis to help inform decisions in all parts of the business, including Product Management, Marketing, and Health Care
• Act as a SME for all things related to Reporting; guide users to the right set of KPIs and provide clarity on their meaning
• Develop analytics strategies and frameworks to monitor and analyze product performance and business KPIs related to application usage, and user engagement & conversion
• Work with data analysts, data engineers and data scientists on data requirements, reporting and forecasting of metrics and building out visualizations and data value stories
• Regularly conduct data quality audits and analysis to ensure the accuracy of data & reports sent to customers, in particular of the client events (ie clickstream data) generated by user button clicks and screen loads within the app
• Compliance with Information Security Policies
• Compliance with League’s secure coding practice
• Responsibility and accountability for executing League's policies and procedures
• Notification of HR, Legal, Compliance & Security of any incidents, breaches or policy violations

• Submit Your Application: You’ll receive a confirmation email right away
• Hiring Manager interview: Discuss your experience, skills, and motivations relevant to the specific job requirements
• Talent Interview: Learn more about our culture, get alignment on your compensation expectation prior to committing to next steps
• Meet the Data Team: Dive into technical discussions and learn how you can make an impact at League
• Final Steps: Meet our cross-functional team and the Executive leader and share experiences on collaboration and alignment with company values and strategic goals
• Offer and onboarding!
• You should receive a confirmation email after submitting your application
• A recruiter (not a computer) reviews all applications at League
• If we see alignment with League's needs, a recruiter will reach out to learn more about your goals. The recruiter will also share the team-specific interview process depending on the roles you are exploring
• The final step is an offer, which we hope you will accept!
• Prior to joining us, we conduct reference and background checks. Additional checks could be required for US Candidates, depending on the role you are exploring