Customer Reliability Engineer, Astronomer
Infra
$130-150k
+ Equity
Data orchestration platform
Open for applications
Data orchestration platform
201-500 employees
Open for applications
$130-150k
+ Equity
201-500 employees
Company mission
To help companies build, run, and observe their data pipelines through its data orchestration platform powered by Apache Airflow.
Role
Who you are
- Motivation to learn
- Commitment to excellence
- Problem-solving and troubleshooting abilities
- Willingness to identify and own problems through the full lifecycle, from vague problem to delivered solution
- Excellent written and verbal communication for connecting with our customers over our ticketing system and through Zoom
- Demonstrable Linux familiarity
- 4 years of professional experience
- Experience with Kubernetes/Docker/Containers
- Experience with any major cloud provider (AWS, GCP, Azure)
Desirable
- Previous experience working directly with customers (internal or external)
- Experience with DevOps
- Contributions to open-source projects
- Experience with Splunk or Prometheus
What the job involves
- The Astronomer Customer Reliability Engineering (CRE) team is responsible for the success of our customers' usage of our managed Airflow service
- The CREs are responsible for operating, monitoring, and maintaining the platform to ensure availability, predictability, and reliable operations
- As an infrastructure specialist within the team, you will learn to become an expert on the reliability of Kubernetes and the underlying cloud infrastructure on all 3 public clouds (AWS, Azure, and GCP)
- Our CRE team ensures production environments are available, predictable, and reliable for our customers
- You will create strong relationships with customers and help them achieve their reliability goals
- This position includes a requirement to work from 9AM-3PM Eastern US, Monday to Friday. Your remaining work time is flexible
- Learn and build expertise across several software engineering disciplines, including:
- Kubernetes
- Cloud engineering
- Cloud networking
- Gain exposure to the big picture; learn about product, engineering, customer relationship management, and more
- Spend up to 25% of your time on side projects that contribute to Astronomer’s overall success, such as contributing to the open-source Airflow repository or developing Astronomer’s internal monitoring and alerting systems built on Airflow
- Work on a modern, sophisticated, cloud-native product that customers use to connect to dozens of other systems. Gain depth and breadth of learning!
- Work directly with our customers’ data engineers, system admins, DevOps teams, and management
- Provide feedback from your experience that can shape the direction of Astronomer’s products
- Own the customer experience, working directly with customers to prioritize and solve issues and meet SLAs
- Participate remotely within a fully distributed team. Approximately 2-4 in-person events per year
- Help maintain 24x7 coverage through a specified 6-hour pager period during your work day
- Participate in paid on-call rotation for weekend coverage
Our take
Developing data pipelines is essential for modern businesses to stay competitive, but building them can be a slow process. Workflow management tools for data engineering pipelines such as Apache Airflow makes the development process significantly simpler, but managing it manually is still a repetitive, convoluted, and time-consuming process.
Astronomer provides a data orchestration platform called Astro powered by Apache Airflow, aiming to automate its data pipeline management processes, unify data flows, and ultimately help businesses to access the software's full potential without DevOps. The company claims that its collaborative system helps teams to build data pipelines faster, increase data availability, ensure runtime environments are reliable within cloud infrastructures, and provide a holistic overview of business data.
Whilst it is undeniable that the company faces competition from other data orchestration platforms, Astronomer has been smart to recognize the presence of inefficiencies in Apache Airflow, despite its great potential. The company is thus providing solutions to improve it, not replace it, a unique perspective that shows great potential for Astronomer to disrupt the market.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 8 rounds)
Mar 2022
$213m
SERIES C
Jan 2021
$43.6m
SERIES B
Total funding: $279.8m
Company benefits
- Remote friendly, work from anywhere
- If you’re in a city with an office, it’s there (and stocked with snacks) when you need it
- Co-workers in over 40 states and 15 countries around the world
- Health, dental, and vision insurance at little to no cost for individuals, and at competitive rates for your dependents
- Disability and life insurance policies in case something happens
- Unlimited vacation - we do track vacation days and actively encourage people to take it (on average, Astronomers take 20 days of vacation per year)
- Parental leave
- Laptop of your choice, and a stipend to help with your work-from-home setup
- Monthly $170 pre-tax stipend intended to cover your cellphone and WiFi bills
- Yearly internal summit for all employees
- Regular access to conferences, workshops, and meetups in the ecosystem
Company values
- Empathy - We're humans first. We seek to understand why people do what they do and believe that innovation comes from human-centric questions, discoveries, and decisions. We act with compassion and build trust by owning our impact on the people and systems around us
- Inclusion - We welcome diverse perspectives and value our differences. We're intentional about cultivating a respectful and welcoming environment with no ceiling on opportunity. Collaboration is our superpower
- Agility - We're a multi-disciplined team that’s focused on execution but nimble enough to adapt as the needs of our company, industry, and world evolve. We see change as opportunity
- Grit - We are energetic problem-solvers. We roll up our sleeves and figure it out as we go, navigating ambiguity with resilience. We’re powered by a shared sense of purpose and commitment to delivering excellence
- Curiosity - We’re humble learners with deep curiosity about the world, technology, and each other. We're active listeners and questioners, skilled at breaking down complex problems and making sense of them. We're unafraid to challenge the past and present, and are driven in the pursuit of truth and continuous improvement
- Transparency - Openness is at the core of everything we do. We disrupt knowledge silos and seek feedback early and often. We take pride in contributing our work to the open-source community and owning our role as educators
Company HQ
Flatiron District, New York, NY
Articles
Leadership
Greg Neiheisel
(Co-founder)Software Engineer for Great American Insurance from 2011 to 2013. Experience as Founder and CTO of USERcycle.
Tim Brunk
(Co-founder)Co-founder of Cladwell since 2012 and of Ocean Accelerator since 2014. Founder of MetaRouter since 2018.
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