Solutions Manager, Pryon
$135-150k
More information about location
AI-enhanced enterprise knowledge management
Open for applications
AI-enhanced enterprise knowledge management
101-200 employees
Open for applications
$135-150k
More information about location
101-200 employees
Company mission
To help enterprises close knowledge gaps, improve employee productivity, and enhance customer experiences.
Role
Who you are
- The ideal candidate will be able to think creatively on how to apply NLP, AI, and ML techniques to the knowledge management segment, and will feel comfortable distilling and presenting technical solutions to both business and technical audiences
- Candidates must possess strong structured thinking, communication skills, technical knowledge (ideally in the AI/ML/NLP space), as well as proven abilities to work jointly with software engineers, data scientists, and other subject experts
- Collaborate with customer business and technology leaders to identify compelling use cases for the Pryon Platform, perform detailed scoping exercises and feasibility studies
- Define the economic impact of deploying the Pryon Platform to address customers’ business challenges
- Provide input on product direction and strategy based on direct customer experience and feedback– serve as internal “voice of the customer” within Pryon
- Build and validatepowerful RAG workflows leveraging and extending Pryon’s platform
- Perform customer-facing configuration, software development and testing, solution deployment, training, and change management activities – to drive successful go-lives of Pryon-powered customer solutions and stimulate adoption and business value
- Bachelor’s degree in computer science, mathematics, engineering, statistics, or related field (Master’s Degree preferred)
- 7 years of work experience, including 2+ years in management consulting
- Experience and deep interest in working with AI/ML, NLP, knowledge management, and cloud computing technologies
- Programming experience in NLP, ML, AI, and data science in general (Python preferred)
- Familiarity with cloud-based architectures
- Understanding of the competitive landscape in NLP and knowledge management platforms
- Competency in public speaking and senior stakeholder interaction
- Self-starter with entrepreneurial drive and demonstrated ability to achieve stretch goals in a fast-paced, dynamic environment
- Outstanding team player with the ability to coordinate people and activities across multiple functional areas
What the job involves
- The Solutions Manager role offers an opportunity to apply and extend cutting-edge AI to address critical challenges for Pryon’s customers and partners in the High-Tech, Life Sciences, Financial Services, Legal, State and Local Government (SLED) sectors.
- Pryon Solutions Managers work with customer executives and leaders to identify their highest priority business and technical problems and solve them leveraging Pryons’s proprietary AI platform
Our take
The knowledge gap remains a problem for many enterprises, costing them vital time, money and effort. Pryon's platform transforms enterprise content into interactive knowledge experiences, to provide accurate answers for internal IT help desks and customer contact centers, and to augment the performance of chatbots.
Pryon was founded by the inventors of the natural language processing technology that formed the basis of Amazon's Alexa, meaning the company boasts a technical pedigree that few enterprise AI platforms can match.
Pryon raised impressive funding in 2023 and, won awards at the KMWorld AI50 for Knowledge Management in 2022. It has launched updates to its system that reduce language learning model-training times and increase its platform's accuracy.
Kirsty
Company Specialist at Welcome to the Jungle
Company
Company benefits
- 100% Company paid Health/Dental/Vision benefits for you and your dependents
- Life Insurance, Short-term and Long-term Disability
- 401k
- Unlimited PTO
Company HQ
East Raleigh, Raleigh, NC
Leadership
Igor Jablokov
(CEO)Named an Industry Luminary by Speech Technology Magazine, Igor previously worked at IBM before founding Yap, which was acquired by Amazon to become the basis for Alexa.
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