Principal Site Reliability Engineer, Accela

• 10+ years in software engineering or production systems engineering, ideally in a SaaS environment
• Proven leadership in platform modernization and containerized architecture (e.g., Kubernetes)
• Deep experience with Azure cloud services and infrastructure (CLI/API usage)
• Strong command of Git/GitHub and version control best practices
• Expertise in troubleshooting complex, distributed systems (full stack)
• Proficiency in Infrastructure as Code tools, particularly Terraform
• Experience with Ansible or similar configuration management tools
• Knowledge of scripting languages such as Bash, Python, Ruby, or Go
• Strong understanding of system internals (OS-level) and system administration
• Familiarity with production monitoring, alerting, and logging tools
• Demonstrated experience using AI tools (e.g., GitHub Copilot) to enhance development
• Excellent written and verbal communication skills, with the ability to present to senior leadership
• Strong problem-solving skills and systematic approach to incident management

Desirable

• As a Site Reliability Engineer at Accela, you'll be part of a high-impact Cloud Engineering & Operations team working to ensure the availability, performance, security, and scalability of our SaaS offerings
• Unlike traditional operations roles, our SREs are software engineers who apply development principles to system reliability—enabling automation, scale, and efficiency
• You’ll collaborate with DevOps, Security, and Database Engineering teams across the company, contribute to full-lifecycle software delivery, and play a key role in platform modernization and containerization efforts
• This is a strategic role with room to lead, mentor, and shape our future cloud architecture
• Lead and execute platform modernization and refactoring projects in alignment with CI/CD best practices and strategic goals
• Drive the full containerization of the Accela platform, including orchestration using Kubernetes or similar technologies
• Improve the reliability, scalability, and efficiency of systems by developing automation and infrastructure code
• Ensure the availability, performance, and security of Accela’s SaaS cloud services through proactive engineering and operational excellence
• Provide technical leadership and mentorship to junior engineers, fostering a culture of continuous learning and growth
• Perform deep troubleshooting during production incidents, conduct root cause analysis, and implement long-term corrective actions
• Act as a senior escalation point for high-impact incidents, complex deployments, and critical change management events
• Design, build, and maintain observability dashboards and key performance metrics to monitor system health and support data-driven decisions
• Effectively collaborate and lead cross functionally in a remote environment leveraging different collaboration tools (Teams, Slack etc)