Technical Product Manager, Feeld

• This role requires a deep understanding of user experience, moderation systems, and regulatory compliance in a fast-paced and dynamic environment
• If you are passionate about trust and safety, enjoy building products that improve user experiences, and are motivated by the challenge of enhancing platform security, we’d love to meet you
• 5+ years' experience in product management, project management, or trust & safety roles, with a strong focus on safety features and user protection
• Deep understanding of trust, safety, and moderation systems in a social, dating, or community-based platform
• Proven track record of building and enhancing user moderation systems, including automated tools and human-in-the-loop processes
• Experience working with cross-functional teams (engineering, legal, community, etc.) to deliver safety solutions at scale
• Strong knowledge of regulatory requirements (GDPR, CCPA, etc.) as they relate to trust and safety in online platforms
• Ability to navigate complex technical landscapes and manage integrations with third-party safety tools and AI systems
• Exceptional problem-solving and analytical skills, with a demonstrated ability to translate user safety needs into actionable product features
• Experience managing projects in agile and hybrid development environments, with a focus on delivering safety features that scale
• If you're passionate about fostering trust and protecting users in a rapidly evolving platform, we invite you to join our mission to elevate human connection

Desirable

• We are seeking a Technical Product Manager, Member Care to join our remote team and lead the development and enhancement of product features that ensure a safe and trusted experience for our members.
• In this role, you will be responsible for shaping the future of Feeld’s trust and safety initiatives, ensuring that our platform maintains the highest standards of security and moderation
• You will collaborate closely with cross-functional teams, including engineering, data, customer support, and legal, to develop solutions that protect our community while fostering an environment of discovery and inclusivity
• You will be the advocate for member safety, balancing the need for product innovation with robust protection against harmful behaviours
• Lead the development and execution of trust and safety initiatives across Feeld, focusing on user moderation, safety features, and platform integrity
• Collaborate with product, engineering, data, and community teams to implement scalable moderation solutions that address harmful behaviours, such as harassment, fake profiles, and inappropriate content
• Oversee the integration of third-party tools (e.g., AI moderation systems) and ensure seamless operation of automated safety processes in the platform
• Develop clear product roadmaps and prioritise features to address current and emerging safety issues, aligning with Feeld’s strategic goals
• Partner with legal and compliance teams to ensure that product features meet regulatory standards and protect member data privacy
• Manage risks and anticipate bottlenecks in the trust and safety development pipeline, ensuring the timely delivery of features that enhance platform security
• Define success metrics for trust and safety initiatives, tracking performance, and making data-driven decisions to continually improve safety outcomes
• Regularly communicate project updates, risks, and performance metrics to stakeholders, including product leadership and community management
• This position offers the opportunity to shape the future of safety at Feeld, ensuring that our members can engage in meaningful, safe, and positive experiences

• Your first conversation with Feeld will be a screening call with our recruiter, where you’ll be able to ask - and receive answers - regarding any general questions you have and to confirm the role is a fit for what you’re seeking
• Your second conversation will connect you directly with the hiring manager for the role you’re applying to. Here, you’ll have a chance to ask more questions about the work you’ll be doing. This conversation will also focus on your past work experiences
• The next step for most of our roles is a candidate challenge. This is an evaluation of the skills relevant to be successful in this role and generally takes about an hour to complete
• Your third conversation allows you the opportunity to meet the team members you might be working with on a daily basis. Here, you’ll be able to ask questions about team processes, workflow, and the employee experience at Feeld
• We generally make an offer within 2 weeks of our final call, and offer a flexible start date that can begin as early as the next Monday after you sign our offer documentation
• Of note: all of our interviews are conducted remotely, and our interviewers will work with you to find an agreeable interview time based on mutual availability