Technical Account Manager, Talon.One
+ Uncapped commission structure
Marketing promotion software company
Be an early applicant
Marketing promotion software company
201-500 employees
Be an early applicant
+ Uncapped commission structure
201-500 employees
Company mission
To streamline the process for brands to run and scale their incentive campaigns.
Role
Who you are
- 2+ years of experience working as Technical Account Manager or a related role
- Experience with handling API integrations
- Proven experience with SaaS based products
- Previous experience with problem-solving in a troubleshooting environment
- Passion for consulting and tactical empathy to apply and present complex solutions effectively
- Excellent written communication skills with the ability to explain complex topics in easily understood and concise language. Fluency in Spanish would be considered a big advantage
- Excellent customer focus with a polite, patient, caring, calm and always professional demeanor
- Analytical understanding with a high focus on data-driven decision making
What the job involves
- Join our team as a Technical Account Manager at Talon.One, where you’ll play a pivotal role in integrating our cutting-edge API-driven platform with our clients' ecosystems
- You'll own the technical relationship, ensuring seamless API usage, troubleshooting issues, and collaborating with our Customer Success and Engineering teams to deliver exceptional client experiences
- As the go-to expert for your portfolio of customers, you'll focus on retention, growth, and satisfaction while also exploring new integration opportunities and tech partnerships
- Take ownership of the integration process of our API-driven platform with our clients' eco-system
- Troubleshoot repeat technical issues and drive issue escalation and problem elimination
- Own and manage a book of assigned customers in fluent English, with a focus on the customers API usage, ensuring retention and growth, and overall customer satisfaction
- Work together with Customer Success Managers and our Engineering team towards providing great client service
- Find new technology partners and integration possibilities
- Manage customer expectations and lead them to customer satisfaction
- Design Customer Onboarding processes
Application process
- Which of the products you worked with were API-driven?
- How extensive is your experience with API troubleshooting?
- How much ownership have you had with clients' onboarding?
- Who do you communicate with the most, both internally and on the client's side?
Our take
Paradoxical to its mission statement of creating developer-free promotion tools for companies, Talon.one was actually founded by several software developers. Boosted by a hard-hitting client list that includes Mercedes, Delivery Hero, and Adidas, Talon.one initiates and automates loyalty programs, discount campaigns and coupon offers for product-oriented businesses.
In 2022, Talon.one partnered with Big Commerce to offer promotion engine features to Jimmy Brings, an Australian alcohol delivery company. This collaboration with Big Commerce, alongside other companies involved in the project, highlights Talon.one's integration capabilities. It demonstrates the flexibility of Talon.one as it collaborated effectively with various software companies, showcasing its extensive potential in promotion tools.
Talon.one has a varied product service that includes coupon, referral, gift card, and loyalty software as well as product bundles and wallet solutions. It’s this variety that makes them such good partners on larger promotion strategies, as long as the quality remains rounded across all its products.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (1 round)
Dec 2018
$3.2m
SERIES A
Total funding: $3.2m
Company values
- Honesty & Respect: Communication is key, and we promote open collaboration and discussions to accomplish our goals as a team
- Ownership & Empowerment: We take ownership of our actions and results, and everyone is empowered to promote change and push us forward
- Teamwork: We're most successful when we prioritise collaboration, trust and teamwork over individual mindset
- Knowledge & Growth: We grow by staying curious and willing to experiment. We also know that making mistakes is part of the learning process
- Lead by example: We inspire and guide others through our behaviours and actions, and encourage transparency at all levels
- Empathy: With a focus on empathy and open communication, we foster an environment where employees feel safe and respected
Company HQ
Kreuzberg, Berlin, Germany
Articles
Leadership
Christoph Gerber
(CEO)Currently Shareholder at adjust.com, AirHelp and Customer Alliance.
Sebastian Haas
(COO)Previously Founder of RapidApe, Marketing Consultant at Team Europe Ventures, and CMO at Surprise Internet GmbH.
Salary benchmarks
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