Cloud Operations Engineer, MongoDB

• You are excited about the core mission of MongoDB, and the opportunity to join the team responsible for operating Atlas, the fastest-growing multi-cloud database-as-a-service in the world
• You are prepared to be one of the founding members of a 24/7/365 global cloud operations team
• Applicants must be critical thinkers who are quick to detect, resolve, or escalate issues that are sometimes broad in scope and difficult to trace
• Experience with being an on call DevOps, SRE, or Cloud Operations engineer (at least 2 years)
• Expertise with Linux system administration, configuration, troubleshooting
• Expertise with networking technologies like DNS, TCP/IP, etc
• Knowledge of database operations and concepts
• Knowledgeable about a wide range of web and internet technologies
• Familiarity with Amazon Web Services and other Cloud infrastructure platforms (e.g. GCP, Azure)
• Experience in monitoring, system performance data collection and analysis, and reporting
• Capability to write small programs/scripts to solve both short-term systems problems
• A CS/CE degree or equivalent experience
• At least 1 of the following programming languages: Java, Go, Python, Javascript
• A keen interest in learning new things
• Be a US Person on US soil (i.e. U.S. citizen, U.S. national, lawful permanent resident, asylee, or refugee living and working in the United States)
• Willingness and ability to participate in pager duty rotations during nights, weekends and holidays (approximately one out of every six weeks), at least during an initial ramping period (and potentially permanently)

Desirable

• As a Cloud Operations Engineer, you will help ensure the success of our Atlas customers, whether they are early startups or large multinational companies, cloud-native or just getting started with a digital transformation to the cloud
• Cloud Operations Engineers will be responsible for day-to-day duties such as creating and monitoring systems alert dashboards, reviewing critical event and system logs, accessing customer instances that underpin their production databases and performing server administration duties including performance troubleshooting
• FedRamp engineers are specifically tasked with supporting our government customers in our FedRamp Atlas environment. This includes SLED (State and Local Government and Education), various federal agencies, and other customers that leverage FedRamp
• Successfully coordinate with a global team of Cloud Operations Engineers who are tasked with ensuring our uptime guarantees to our Atlas customer base
• Help scale the worldwide Cloud Operations Engineering team with the strategic implementation of new processes and tools
• Assist in scoping, designing and deploying systems that reduce Mean Time to Resolve for customer incidents
• Monitor and detect emerging customer-facing incidents on the Atlas platform; assist in their proactive resolution
• Automate routine monitoring and troubleshooting tasks
• Diagnose live incidents, differentiate between platform issues versus usage issues, and take the next steps toward resolution
• Cooperate with our product management and cloud engineering organizations by identifying areas for improvement in the management applications powering the Atlas infrastructure
• Inform executive leadership and escalation management personnel of major outages
• Work Third Shift: 11pm - 8am EST