Workplace & People Operations Coordinator, Pilot
$68-92k
+ Equity
3-4 days a week in office
Bookkeeping services for startups
Be an early applicant
Bookkeeping services for startups
201-500 employees
Be an early applicant
$68-92k
+ Equity
3-4 days a week in office
201-500 employees
Company mission
To help small businesses and startups to achieve their commercial goals by taking care of the CFO services, tax preparation and bookkeeping.
Role
Who you are
- Pilot.com is looking for a dynamic and detail-oriented Workplace & People Operations Coordinator to join our San Francisco team
- The ideal candidate is someone who loves creating seamless experiences, building community, and juggling a wide variety of responsibilities
- 2+ years of experience in office management, people operations, reception, or similar roles
- Human Resource experience or an interest in growing your career in the HR field a strong plus
- Highly detail orientated with excellent organizational and multitasking skills with a proactive mindset
- Friendly, professional demeanor and passion for creating positive experiences
- Strong written and verbal communication skills
- Comfortable working independently in a fast-paced environment
- Motivated, eager to learn, and excited to take ownership of a wide range of responsibilities
- Experience using tools such as Google Workspace and familiarity with HR systems or intranet platforms is a plus
What the job involves
- This role touches nearly every aspect of our in-office experience, from creating a warm welcome at the front desk to coordinating office events that bring our teams together, to supporting new hire onboarding, to maintaining smooth facilities operations
- You’ll be the go-to person for all things related to our San Francisco and Nashville workspace while also supporting key People Operations functions that shape our employee experience across the organization
- Manage vendor relationships for both San Francisco and Nashville, including track and manage service agreements and invoicing for vendors
- Order and manage food/snacks and ensure kitchens and common areas are well-stocked
- Oversee office maintenance and respond to day-to-day facilities issues
- Coordinate new hire laptop shipments, badge creation, and access provisioning
- Manage visitor check-in process and coordinate with building security as needed
- Facilitate deliveries, manage physical mail, and oversee our online PO box mailbox
- Plan and execute in-office events (e.g., team lunches, celebrations, volunteer days, affinity group events) that promote collaboration and our in-office first culture
- Partner with internal stakeholders and employee resource groups to ensure events are inclusive and reflect company values
- Own event logistics including catering, space setup, and vendor coordination
- Lead and facilitate the new hire onboarding experience, including coordination with IT for equipment/setup, leading welcome presentations, and ensuring a smooth first day
- Coordinate onsite interview schedules and greet candidates
- Maintain and update content on the company intranet
- Support the People team with ad-hoc projects and initiatives as needed
Our take
Back office operations such as bookkeeping are an unwelcome distraction and expense for businesses, but they don't have to be. Pilot is the largest provider of back office services for startups and small businesses in the US, aiming to take care of a company's back office so they can focus on their core activities.
Founded in 2016. Pilot has attracted an impressive range of customers including Bolt, r2c and Pathrise. The company's proposition is more than just bookkeeping software, providing services that would ordinarily be provided by a fractional chief financial officer. This empowers small businesses and startups to make better budgeting and spending decisions without the need of an expensive finance department hire.
The company's commitment to providing the best customer experience is a particular strength. Over 80% of the company’s business is driven by customer referrals and organic interest. It has also established a number of strategic partnerships with companies such as American Express, bill.com, Stripe and SVB, allowing it to offer a great deal of flexibility in supporting its customers whatever payment methods they use.
Going forward Pilot aims to be to startups and medium-sized firms what AWS is to cloud computing - a comprehensive, easily scalable solution that prevents the need to reinvent a necessary but non-core function from scratch. With rapid revenue growth and significant financial backing from investors, it is well poised to achieve this.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
-4% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Mar 2021
$40m
SERIES C
Jan 2021
$60m
SERIES C
Total funding: $158.3m
Company benefits
- We invest in our employees’ development and happiness because our employees are the keys to our success and ensuring happy customers
- The opportunity to join a seasoned founding team that has led companies through two prior successful startups and acquisitions (by Oracle and Dropbox)
- Flexible vacation/time-off policy
- All federal holidays are observed
- Competitive benefits package including wellness benefits such as Modern Health, Headscape, One Medical, Aaptiv and Rightway
- Parental leave for birthing or non-birthing parents – 100% pay for 12 weeks
- 401(k) plan
Company HQ
Financial District, San Francisco, CA
Leadership
Waseem Daher
(Co-Founder)They studied at MIT before founding Ksplice, where they spent 3 years as COO, and working at Oracle and Dropbox. Having founded Zulip in August 2012, they co-founded Pilot in January 2017.
Jessica McKellar
(CTO & Co-Founder)Previously, they were the founder and the VP of Engineering for a real-time collaboration startup acquired by Dropbox, where they then served as a Director of Engineering.
Jeff Arnold
(COO & Co-Founder)Formerly the Senior Director of Software Development at Oracle and Head of Product at Dropbox.
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