Staff Account Manager, Mozilla
Ad Operations
CA$53-78k
+ Performance-based bonus plans. Salary is dependent on location
Internet software for people, not profit
Job no longer available
Internet software for people, not profit
1001+ employees
Job no longer available
CA$53-78k
+ Performance-based bonus plans. Salary is dependent on location
1001+ employees
Company mission
To ensure the internet remains open and accessible.
Role
Who you are
- You bring a mix of analytical, operational, and relationship-building expertise, and are able to balance technical precision with strategic communication and partner leadership
- 4-6 years of related work experience in ad operations, account management, or programmatic advertising
- Hands-on experience with programmatic guaranteed, private marketplace deals, SSPs, and DSP troubleshooting
- Experience with ad servers and reporting tools, plus advanced Excel/Sheets skills for campaign analysis
- Strong analytical ability to interpret campaign and partner data into clear strategic recommendations
- Proven success managing strategic, high-value advertising partnerships with measurable business impact
- Excellent written and verbal communication skills; comfortable leading client-facing calls
- Self-starter mindset with the ability to manage complex initiatives across multiple teams and partners
- Commitment to our values:
- Welcoming differences
- Being relationship-minded
- Practicing responsible participation
- Having grit
What the job involves
- We’re looking for a Senior Account Manager who combines strong client and partnership management skills with programmatic expertise
- You’ll play a central role in driving the long-term growth and strategic development of Mozilla’s key advertising partnerships, ensuring seamless execution, optimization, and growth
- On the Mozilla Ad Operations team, you’ll work directly with cross-functional partners across the larger Mozilla Ads org such as Product, Engineering, Sales, and Data to advise on strategy, guide execution, and represent partner needs across teams
- You’ll oversee advertising campaigns and initiatives from start to finish including optimization, reporting, and troubleshooting
- You’ll also help shape the operational foundation for Mozilla’s expanding programmatic business, supporting the setup of SSPs and processes needed to scale
- You’ll manage high-value advertising partnerships and campaigns across direct and programmatic channels, acting as a strategic liaison between partners and internal teams to drive performance, communication, and alignment
- Coordinate and lead partner and cross-functional meetings, from recurring check-ins to quarterly business reviews. Set agendas, document decisions, and ensure accountability on follow-ups
- Reconcile partner reporting with internal data, and proactively ensure partners fulfill their performance obligations. Troubleshoot and resolve technical or data-related issues promptly
- Collaborate cross-functionally to improve workflows, documentation, and quality standards that drive operational excellence across both direct and programmatic campaigns
- Partner with SSPs and internal teams to ensure smooth inventory setup, testing, and integrations as Mozilla expands its programmatic business
- Programmatic Yield Management across multiple SSP’s, direct-sold and remnant campaigns
- Ongoing management of IVT and Viewability via partner integrations and programmatic platform / client feedback. Advise Product and Engineering teams to monitor, manage, and improve overall scores
- Build and deliver comprehensive performance updates for clients and internal stakeholders, providing regular visibility into key priorities, campaign results, and ongoing initiatives
- Work closely with Sales to evaluate inventory, craft proposals, and ensure campaign success from planning through delivery
Our take
Mozilla develops a range of free and open-source software, with its most familiar product being Firefox. Operated with a mission-driven, not0for-profit ethos, Mozilla champions online privacy, open standards and user-choice.
Beyond Firefox, Mozilla has focused on privacy forward offerings such as Mozilla VPN, which allows users to browse securely without being tracked. The company has also streamlined its product portfolio to concentrate on initiatives that align closely with its core mission, ensuring resources are dedicated to improving user experiences while fostering safer, more open digital environments.
Alongside this, its impact extends into the developer and tech community, having played a pivotal role in the creation of Rust, a systems programming language celebrated for its speed and efficiency. With a loyal user base, ongoing innovation, and a clear commitment to privacy and open-source principles, Mozilla remains an influential player in the technology landscape.
Freddie
Company Specialist at Welcome to the Jungle
Insights
12% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
Apr 2018
$1.2m
GRANT
Jan 2005
$0.3m
ANGEL
Total funding: $3.5m
Company benefits
- Health and wellness: Mozilla covers medical, dental and vision plan premiums at 100% for U.S. and Canadian employees. Our offerings give you the options you need to manage your health — and your family’s — the way you want.
- Mental health: Mental health is as important as our physical health. That’s why Mozilla’s health benefits include therapy and coaching sessions to make sure our people have access to the care they need.
- Time away: With all of life’s demands, time away from work to disconnect and recharge is essential. In addition to country-specific holidays (12 in the U.S. and Canada), vacation and sick time start accruing right away (specifics vary by country). Everyone also takes a pause together on quarterly all-company wellness days, plus you get to celebrate the most personal holiday of all: your birthday.
- Parental leave: While Mozilla’s parental leave policies vary globally, our U.S. and Canadian-based employees can look forward to 26 weeks of paid leave for childbearing parents and 12 weeks of paid leave for non-childbearing parents.
- Financial: Mozilla is a private company, so our compensation isn’t tied to stock options or equity plans. Instead, we offer generous, performance-based bonus plans to all regular employees to underscore that we share in our success as one team. As for retirement savings for US and Canadian employees, Mozilla contributes a percentage of your eligible base salary each year to the 401(k) Plan/RRSP (regardless of whether you contribute or not), with 100% vesting.
- Learning and development: We’re big believers in learning by doing, and we also want to invest in your education and development beyond your role. Every employee is eligible for an annual professional development budget. Mozillians can put it toward technical or management training, certifications, conferences and more.
- Help when you need it: Life is full of surprises; that’s why it’s important to be prepared. Mozilla provides Life/AD&D and Short and Long Term Disability insurance (offerings may vary by locale) to ensure that you and your family will have a safety net in place should you ever need it.
- Plus a bit more: A few other benefits include a quarterly wellbeing stipend (to use on those things just for you), an employee referral bonus, internet reimbursement if you’re remote, and a budget for office essentials to make working remotely ergonomically comfortable.
Company HQ
Rincon Hill, San Francisco, CA
Leadership
Laura Chambers
(CEO)Alongside serving as the CEO at Mozilla, Laura is an Executive Fellow at Harvard Business School. Previously, she was the CEO and PResident at Willow Innovation, Director at Patelco Credit Union, and General Manager of Core Hosts & Community at Airbnb.
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