Director of Partner Success, WalkMe
Digital adoption platform
Posted today
Digital adoption platform
1001+ employees
Posted today
1001+ employees
Company mission
To make digital adoption for employees and customers simple, while increasing enterprise productivity.
Role
Who you are
- Bachelor's Degree or equivalent experience
- SaaS experience with technical background
- Minimum 5-10 years experience developing partner programs with Global Systems Integrators, Technology Partners, Service Providers, ISV's, Delivery and Regional Partners
- Knowledge of partner ecosystems and design
- Ability to build collateral based on work stream output
- Ability to track and manage processes across multiple decision and stakeholder groups
- Assertive mindset with the ability to drive outcomes cross-functionally
- Knowledge to recognize and grow joint value propositions and use cases
- Analyze and implement resolutions to problems that align to impacted teams
- Significant focus on revenue generation through partnerships via different monetization methods
- Customer/partner-success minded
What the job involves
- The Director of Partner Success, reporting to the Senior Vice President of Customer Delivery and collaborating closely with the Alliances team, is responsible for integrating all essential components of a Global Partner Delivery Program
- This role involves the creation of collateral, the standardization of processes, and the communication of all relevant information both internally and externally to WalkMe's personnel and its expanding partner ecosystem
- This is a cross-functional role that will bring together the business and partner stakeholders across the organization and standardize their existing partner practices into one cohesive operating model
- Define and manage Global partner delivery-related processes including updating and standardizing current processes, identifying gaps in the partner experience and coalescing multiple resources to establish, implement and/or maintain best practices
- Build strong relationships with key delivery partners
- Engage and collaborate with Senior Management, Services, Enablement, Alliances, Sales, Marketing, Information Systems and more to define key facets of WalkMe's partner vision
- Drive the partner experience and serve as the voice of the partner
- Standardize and update documentation related to the partner ecosystem and varying engagement models
- Define and activate cross-organizational RACI and rules of engagement for sales, partners and supporting organizations
- Deliver core messaging around the partner program and guide the development of partner facing collateral
- Assist Partner Portal ongoing design & experience enhancements
Our take
WalkMe is a code-free digital adoption platform allowing CIOs and executive management visibility into their company’s tech stack. The aim of its software is to help organizations both measure and maximize the impact of their digital transformation.
With more companies than ever undergoing this process, a product that provides some transparency regarding the efficacy of their digital transformation efforts is a smart market proposition. The market opportunity is significant, and global too, and with more of its 2,000+ corporate customers signing up for large contracts WalkMe is cashing in on its strong position.
Following a successful IPO in mid-2021, WalkMe has continued on a strong and steady track, with 35 million users in 42+ countries. An acquisition by German software giant SAP for an estimated $1.5 billion occurred in 2024 and will see WalkMe's workflow execution software improve the buyer's user adoption and engagement.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
-9% employee growth in 12 months
Company
Funding (last 2 of 9 rounds)
Dec 2019
$90m
SERIES G
Nov 2018
$10m
SERIES F
Total funding: $307.5m
Company benefits
- Comprehensive Health Care Coverage for Medical, Dental, and Vision for our Employees and Families, 401(k) with company matching program, Parental Leave programs, and a vacation policy to encourage a healthy work-life balance
- WalkMe offices are open during Covid-19 for those who chose to come (vaccines required) with in-person and virtual social activities to promote positive employee engagement
- WalkMe is recognized as a Star Performer in DAP for the 2nd year in a row
- WalkMe helps international companies such as: IBM, LinkedIn, Walgreens, Microsoft, Adobe, Hershey's, Quest Diagnostics and more!
Company HQ
South Beach, San Francisco, CA
Leadership
Dan Adika
(CEO)Dan worked in the Israel Defense Forces for over 5 years before spending a year as a HP Software Engineer and co-founding WalkMe in April 2011.
Rafael Sweary
(President)Having started their career as CEO of Jetro Platforms, Rafael spent 2 years as an Ocean Assets Entrepreneur in Residence, before 2 years at Koala. They then co-founded WalkMe in 2011.
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