Renewals Manager, Fireblocks
$99-130k
Helping financial institutions securely transfer digital assets
Job no longer available
Helping financial institutions securely transfer digital assets
501-1000 employees
Job no longer available
$99-130k
501-1000 employees
Company mission
To enable every business to easily and securely support digital assets and cryptocurrencies.
Role
Who you are
- Minimum of 3 - 5 years experience in renewals, sales operations, and account management in high-growth SaaS technology environments is required
- Experience negotiating contracts and working with high volume of SaaS renewals is essential
- Proficiency with Salesforce, Customer success software, and Configure Price Quote (CPQ) applications is required
- Experience in working across functions to deliver customer-facing quotes/proposals
- Consistent track record of accurate forecasting and achieving or exceeding quota targets
- Prioritize requests based on importance and timing for key decision-making or events
- Manage a renewal pipeline and forecast renewal rates on a monthly and quarterly basis
- History of thriving in a rapidly changing environment
- Excellent communication and interpersonal skills
- Proactive and results-driven
- Strong empathy for customers and passion for revenue and growth
- Analytical and process-oriented mindset
What the job involves
- The Renewals Manager is responsible for supporting the Customer Success team in their mission to retain and grow Fireblocks’ customers. Renewals Manager is responsible for ensuring timely and successful renewal of customer subscriptions while providing a seamless customer experience
- The role aims to deliver predictable and efficient renewals through a proactive engagement in the customer lifecycle
- The Renewals Manager will work in close alignment to the Customer success managers, Account managers, Sales directors and Finance teams, to manage the renewal process and the addition of services and decommissioning of accounts
- Maximize customer retention rates through effective sales techniques while also minimizing customer churn and contraction
- Analyzing customer renewal data and current renewal agreements to determine retention and uplift strategy
- Execute the renewal process to ensure ARR is retained or expanded
- Evaluate license usage and complete true-up requirements
- Understand our portfolio and align customer’s business needs and goals to generate renewal quotes
- Provide renewals administration support to co termed expansion opportunities
- Ensure that renewals are closed on a timely basis
- Collaborate with Sales and Customer Success Managers on renewals strategy and plans, leveraging customer analytics and metrics
- Liaise with customers to ensure POs and order forms are accurately completed to allow for internal deal approval
- Ability to identify opportunity and customer-level risk and coordinate the mitigation
- Contribute to the improvement of the renewal process, policies, and tools including helping others on the team
- Provides accurate weekly forecasts and status of renewals and associated risks
- Negotiate and bring to successful closure renewals for assigned customers
- Performance indicators:
- Gross renewal rate
- On-time renewals
- Net ARR in alignment with our renewals policy
- Churn and contraction rate
- Customer Satisfaction
Our take
The derivatives market has always been attractive for larger investors, but one of the biggest hurdles they needed to overcome has to do with capital efficiency, custody and security. Fireblocks allows for the trading of derivatives on any asset, using any form of collateral while receiving cross-margin benefits across counterparties. Essentially, it enables institutional traders to move digital assets without the operational or security headache.
By trying to make digital asset trading more secure, Fireblocks is banking on assets like cryptocurrencies becoming a new part of the mainstream trade of financial institutions. Cryptocurrencies are known for being notoriously unstable in their value but when traded properly, can be hugely profitable. Fireblocks believes that their cybersecurity services will make the industry seem safer and thereby make it more attractive to new participants.
In fact, Fireblocks are already on to something here. Now that cybersecurity standards have been boosted, a whole new crop of institutional entities has already set up shop in the crypto world. The more that follow suit, the more stable the market becomes - and the more potential clients Fireblocks can access. If Fireblocks can make digital assets both accessible and secure for mainstream traders, as they are doing through partnerships with the likes of CoinTrade, they have a huge potential market waiting to be tapped into.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
20% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Jan 2022
$550m
SERIES E
Jul 2021
$310m
SERIES D
Total funding: $1.0bn
Company benefits
- Work from home opportunities
- The opportunity to learn from and collaborate with leading industry professionals on cutting-edge financial and security technology in a fast-paced, creative environment
- Ability to have a direct impact on an exciting product and the user experience
- Competitive salary, benefits, and equity
- Flexible vacation policy
Company HQ
Garment District, New York, NY
Leadership
Michael Shaulov
(CEO)Prior to Fireblocks, they co-founded Lacoon Mobile Security, which was acquired by Check Point, and was then appointed the Head of Products, Mobile and Cloud Security for Check Point. Previously a seed investor in Armis Security and Orca Security.
Paul Berengoltz
(VP R&D)Previously director of research at Lacoon Mobile Security.
Idan Ofrat
(CTO)Ex software consultant and previous VP Product at Orbs - a blockchain company.
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