Customer Success Manager, Fullpath
SMB
$80-118k
OTE
$80-88k
BASE
More information about location
Customer engagement platform for automotive dealerships
Job no longer available
Customer engagement platform for automotive dealerships
201-500 employees
Job no longer available
$80-118k
OTE
$80-88k
BASE
More information about location
201-500 employees
Company mission
To create a technology that upends digital marketing in the automotive industry.
Role
Who you are
- 2+ years of customer success experience in a B2B Automotive SaaS company
- Digital marketing and advertising platform experience (Google, Facebook, Google Ads, Bing, and Google Analytics)
- High level of competency working with data to drive business focus and decision making
- Ability to build and implement follow-up processes
- Experience working with CRM systems
- Independent problem-solving skills and adaptivity to change
- Excellent verbal and written communication skills
- Strong work ethic and high energy levels
- Legal authorization to work in the United States without the need for employer sponsorship now or in the future
- Ability to sit for extended periods and perform extensive computer work, both of which are key aspects of this role
- Ability to perform job duties from a home office, when applicable, utilizing necessary technology and maintaining productivity
- Regular, reliable attendance and punctuality are essential functions of the job to ensure consistent workflow and communication
What the job involves
- We are looking for a highly-skilled Customer Success Manager to join our team and make a significant impact on our CS department and the company's success!
- As an Customer Success Manager, you will have the opportunity to build meaningful relationships with our clients, play a crucial role in achieving our business goals, and work in a data-driven environment
- You will collaborate with a compassionate and diverse CS team to ensure our clients receive exceptional service and achieve their desired outcomes
- Reporting to a Manager of Customer Success
- Build the front-line relationship for our customers (dealerships) and liaise with external and internal stakeholders as needed
- Execute a framework to communicate ROI proactively - identify risks and minimize churn
- Analyze our customers' performance based on data and work with the customers to optimize success
- Influence our customers' future lifetime value through high product adoption, satisfaction. and overall customers' health
- Collaborate with cross-functional teams to develop plans that meet the needs of our customers and optimize revenue opportunities
- Understand our customers’ business models and industries to best position adaptive insights to support their business goals
Our take
Automotive dealerships have been a fixture in the US for over a hundred years, operating with a relatively unchanged model for most of that time. But with post-pandemic consumer attitudes remaining strongly at a preference for online and remote services, dealerships need to change the way they sell cars and adopt digital tools to do so. Fullpath, formerly AutoLeadStar, provides a customer data and experience platform for the automotive industry to automate outdated systems and implement AI in decision-making for dealerships.
Fullpath was founded in 2016, to combat the technologically thin “faux digital” operations in dealerships, by building an advanced digital platform that mimics how dealers market and sell in real life. Its AI-powered automation technology enables personalized marketing, digital commerce, and consumer engagement, informing and executing intelligent decisions for the industry. With strong evidence that digital capabilities correspond to increased car sales, Fullpath is in good standing to reap the benefits of fulfilling dealerships’ digital transformation needs.
Fullpath has raised considerable investment which is cited to go towards technology and product development, hiring talent, and building up its customer support infrastructure to support the industry in digital transformation. The company’s software is already used by roughly 1000 dealerships across the US and Canada.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
42% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Nov 2022
$40m
SERIES C
Apr 2020
$0.4m
LATE VC
Total funding: $47.4m
Company benefits
- Learning and growth opportunities within a fast-paced tech startup environment
- An awesome team of forward-thinking, innovative go-getters
- A family-friendly atmosphere
Company HQ
Brickell, Miami, FL
Leadership
Aharon Horwitz
(Co-Founder & CEO)Also CEO of 40Nuggets. Founder and former Co-Director of PresenTense Group.
Yishai Goldstein
(Co-Founder & CTO)Former CTO of 40Nuggets.
Eliav Moshe
(Co-Founder & CPO)Co-Founder and former Chief of Product at 40Nuggets.
Salary benchmarks
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