Senior Integration Engineer, Loyal Guru
Customer data platform
Be an early applicant
Customer data platform
21-100 employees
Be an early applicant
21-100 employees
Company mission
To transform retailers all around the world into customer-centric organisations.
Role
Who you are
- 5+ years of proven experience in a technical, client-facing role (e.g., Senior Integration Specialist or Solutions Architect) within a SaaS environment
- Knowledge of Google Cloud Platform (GCP)
- Hands-on experience with Data Integration and ETL tools and concepts (e.g., Talend)
- Solid grasp of SQL and/or NoSQL databases and a deep understanding of object-oriented programming languages (Python, Java, Go, C#, etc.)
- Proven experience designing, managing, and troubleshooting complex API integrations (REST, SOAP, etc.)
- Exceptional communication skills with a proven ability to explain complex technical concepts simply to all types of stakeholders
- An analytical, problem-solving mindset and the ability to manage multiple complex projects simultaneously
- A degree in Computer Science, Software Engineering, or equivalent work experience
Desirable
- Previous experience in the Retail sector
- Knowledge of agile methodologies (Scrum, Kanban)
- Familiarity with project planning and tracking tools
What the job involves
- We are looking for a Senior Integration Engineer to become a trusted technical advisor for our most important clients. Your main mission will be to lead the technical integration of our platform, ensuring a smooth and successful process from day one.
- You'll be the expert who designs solutions, solves technical challenges, and builds lasting relationships, working hand-in-hand with Project Managers and Customer Success Managers
- Own the end-to-end technical integration lifecycle for strategic clients, from initial discovery and solution design to a successful go-live
- Act as the primary technical point of contact for a portfolio of clients, building trust and ensuring a seamless integration experience with the Loyal Guru platform
- Design and architect robust and scalable integration solutions tailored to complex client needs, leveraging your deep knowledge of our platform and Google Cloud Platform
- Proactively identify and troubleshoot complex technical challenges that arise during and after the integration process, collaborating with internal teams to ensure swift resolution
- Work in close partnership with theHead of Integrations & Delivery to align client solutions with the team's architectural standards and best practices
- Collaborate with Customer Success Managers to ensure a smooth handover post-integration and provide ongoing technical account management to drive product adoption and long-term success
- Translate complex client requirements into clear technical specifications for the Product Development team
- Serve as a subject matter expert on our platform's integration capabilities, representing the team in discussions with Product and other departments
Our take
Loyal Guru is a customer data platform that helps brands build on their customer loyalty strategy. The platform helps companies collect and analyse customer data to produce personalised omnichannel promotions and measurable loyalty programs.
Reports suggest that courting consumer loyalty has become particularly difficult over recent years. The pivot to eCommerce has opened consumers up to a vastly larger market of brands. Moreover, this freedom to shop around is exercised more often in times of economic hardship. Catering to the consumer needs of primary shoppers - Millennials and Gen Z - is crucial, and it emphasizes data analytics and personalised solutions. Both boxes are firmly ticked by Loyal Guru.
The company already have enterprise clients like Mango, Spar, and Día, and is using funding to expand across Europe and the Americas. With a dominant proportion of eCommerce businesses based in North America, this could prove a savvy step. Loyal Guru will need to ensure, however, that this expansion doesn’t stray their attention from the rapid changes in consumer preferences that eCommerce has been seeing recently.
Steph
Company Specialist at Welcome to the Jungle
Insights
13% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
Mar 2022
$9.4m
SERIES A
Jul 2020
$0.5m
EARLY VC
Total funding: $12.1m
Company benefits
- Career plan and professional growth: Lets discover what your strengths are and how you can give your best!
- Healthy snacks at the office
- Beers at the office: Free crafted beer sessions on Fridays with your work colleagues. Because not everything is just about work
- Half-paid health insurance
- 25 days of paid vacation
- English lessons: Different level group lessons with a native teacher
- Team building every quarter
- Pizza sprint: Every two Fridays after the sprint review, join the team in a meal and enjoy the great company
- Crossfit and Yoga lessons: Group sessions with nice personal trainers
Company HQ
El Parc i la Llacuna del Poblenou, Barcelona, Spain
Leadership
Borja Sanfeliu
(Co-Founder & CEO)Previously worked as a Europraxis consultant, before taking up a General Management role at Proquibasa. Before Loyal Guru, also co-founded tech and business consultancy firm Jobtitute.
Javi Fernández Riverola
(Co-Founder & CTO)Previously held positions as Tech Consultant and Developer at La Salle BCN and Indra, and has been a Guest Speaker at Esade.
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