IT Help Desk Technician, Divergent Technologies

Salary not provided

Pay Range: $30 - $56 USD. Plus equity plan, and discretionary results-based incentive bonus opportunities

JIRA

Atlassian

Active Directory

Junior and Mid level

Los Angeles

Office located in Torrance, CA

End-to-end software-hardware production system

Be an early applicant

End-to-end software-hardware production system

201-500 employees

B2BTransportManufacturingAutomationAerospace

Be an early applicant

Salary not provided

Pay Range: $30 - $56 USD. Plus equity plan, and discretionary results-based incentive bonus opportunities

JIRA

Atlassian

Active Directory

Junior and Mid level

Los Angeles

Office located in Torrance, CA

201-500 employees

B2BTransportManufacturingAutomationAerospace

Company mission

To revolutionize manufacturing with cutting-edge 3D printing and robotics assembly innovation.

Job

Company

Role

Who you are

An excellent Help Desk Technician must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution. They must also be customer-oriented and patient to deal with difficult customers
Ability to lawfully access information and technology that is subject to US export controls
Demonstrated proficiency related to the position, including, BS/BA Degree OR Certification(s)/Certificate(s) OR Technical Program Completion OR Past Work Experience
Tech savvy, good understanding of computer systems, mobile devices, and other tech products
Ability to diagnose and resolve basic technical issues
Excellent communication skills
Jira experience preferred
Office 365 experience preferred
Customer-oriented with a positive attitude
Willingness to tackle problems and find solutions

What the job involves

Schedule: Sunday - Thursday
We are looking for a Help Desk Technician to provide fast and useful technical assistance on computer systems. You will answer queries on basic technical issues and offer advice to solve them
The goal is to create value for clients that will help preserve the company’s reputation and business
Serve as the first point of contact for customers seeking technical assistance
Perform local and remote troubleshooting through diagnostic techniques and pertinent questions
Answer help desk tickets and provide timely resolution
Walk the customer through the problem-solving process
Direct unresolved issues to the next level of support personnel
Complete tasks and/or projects as assigned in downtime
Record events and problems and their resolution in the ticketing system
Follow-up and update customer status and information
Pass on any feedback or suggestions by customers to the appropriate internal team
Identify and suggest possible improvements on procedures
Manage accounts in multiple systems, including Active Directory, the Atlassian Cloud, Office 365 & others as assigned
Procure I.T. equipment and provision based on user requirements
Record new assets and update existing asset changes in asset management system
Occasional after hours or holiday weekends on call

Our take

Divergent is revolutionizing vehicle manufacturing with its Divergent Adaptive Productions System (DAPS™). This technology combines software and hardware to provide a complete digital manufacturing system for automotive, aerospace and defense applications.

The company's technology is transforming the production of complex vehicle structures by enhancing efficiency and reducing costs. Major industry players like Aston Martin and General Atomics Aeronautical Systems use DAPS™ for improved precision and sustainability in manufacturing.

Funding and a strategic loans will propel the company's continued growth and innovation. It has also partnered with McLaren Automotive to use DAPS™ for producing lightweight chassis components. This further supports Divergent's goal of advancing manufacturing technology and vehicle design.

Steph

Company Specialist at Welcome to the Jungle

Company

Funding (last 2 of 8 rounds)

Sep 2025

$250m

SERIES E

Nov 2023

$230m

SERIES D

Total funding: $927m

Company HQ

Harbor Gateway South, Los Angeles, CA

Leadership

Lukas Czinger

(CEO)

Lukas joined Divergent in 2017 as an Automation Engineer. Since then he has held a number of roles at the company, and became CEO in 2025. He is also the Founder of Czinger Vehicles where he also served as the CEO.

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