Key Account Manager, ampUp

• We are seeking a results-driven individual who combines critical thinking with hands-on execution, excelling in a dynamic environment
• EV charging/electrical experience preferred
• 5+ years of experience building and managing key account strategies and processes from the ground up and driving business success through execution
• Must possess a strong track record of developing key account strategies and rolling up their sleeves to implement and adapt those strategies in real-time
• Proven track record of exceeding revenue and growth targets through strategic account management
• Proven ability to manage accounts directly, ensuring all aspects of execution are met with detail and precision
• Strong understanding of B2B sales, account-based marketing, and customer engagement strategies
• Excellent communication, presentation, and negotiation skills, with the ability to influence senior stakeholders and decision-makers
• Experience in developing scalable frameworks, processes, and tools for strategic account management
• Demonstrated ability to manage complex accounts and navigate long sales cycles
• Strong analytical mindset with experience in using data to drive decision-making and optimize performance
• Advanced CRM proficiency in HubSpot, including managing contacts, companies, deals, workflows, pipeline management, automation, etc

Desirable

• Join our fast-paced startup to manage and grow AmpUp's most important accounts strategically
• As a Key Account Manager, you will cultivate and expand strategic relationships with AmpUp's most important accounts, ensuring long-term partnerships that drive revenue growth and customer satisfaction
• You will lead the development of scalable account management frameworks and processes while collaborating with cross-functional teams to deliver tailored solutions that meet customer needs
• Lead scalable account management, build strong partnerships, and directly impact revenue and customer success
• Develop and implement a comprehensive Key Account Strategy from soup to nuts, including segmentation, prioritization, and growth plans with key milestones, aligned with AmpUp’s overall business objectives
• Build scalable processes for managing key accounts, ensuring consistency and replicability across the organization
• Serve as the primary point of contact for AmpUp’s key accounts, nurturing long-term relationships that build trust and drive value
• Provide backup and support for customer escalation issues for AmpUp’s key partnerships
• Act as a customer advocate internally, ensuring clients’ needs are met and feedback is integrated into AmpUp’s product, service, and support offerings
• Identify opportunities for upselling, cross-selling, and expanding relationships within key accounts to achieve revenue and growth targets
• Collaborate with the sales, product, and engineering teams to develop tailored solutions that align with customer goals and AmpUp’s technical capabilities
• Establish and refine account management tools, processes, and KPIs to track and measure account performance, revenue growth, and customer satisfaction
• Lead efforts to resolve client escalations and ensure a seamless customer experience
• Leverage your experience in the EV charging, electrical solutions, or related industries to provide insights and recommendations that enhance AmpUp’s market position
• Stay informed about market trends, competitive developments, and customer needs to identify opportunities for innovation proactively