Director of Customer Success, BigID
West
$170-195k
+ Variable/Bonus Compensation & Equity Incentives
More information about location
Data intelligence platform for business
Open for applications
Data intelligence platform for business
501-1000 employees
Open for applications
$170-195k
+ Variable/Bonus Compensation & Equity Incentives
More information about location
501-1000 employees
Company mission
To enable organizations to know their enterprise data and take action for privacy, protection, and perspective.
Role
Who you are
- Ideal candidates for this position are highly versed in data security, and data protection, and relish the challenge of navigating through complex customer organizational dynamics and assisting them in gaining value from BigID’s platform
- A successful candidate will have a penchant for identifying challenges and opportunities early and feel comfortable leading the effort to great results
- 8+ years in a customer-facing technology role
- 2+ years in a primary account management role (i.e., senior customer success roles, technical account management, or enterprise sales)
- Deep domain knowledge in one or more of the following: data security, compliance, data privacy, data governance, and/or cybersecurity
- A demonstrated ability to tie technology to business objectives and sustain momentum throughout the customer lifecycle
- A demonstrated ability and interest to work directly with customers while simultaneously enhancing BigID’s customer success practice
- A demonstrated ability to thrive in a fast-pace, changing environment with lots of autonomy
- Critical thinking skills and a strong point of view on how to maximize customer value
- BS/BA degree or equivalent experience
What the job involves
- We’re looking for a Customer Success Director to join our growing team
- This role reports to the VP of Customer Success
- Work with your team directly with BigID’s largest enterprise customers to shape, develop, and deliver successful outcomes
- Translate a spectrum of customer requests and interests into actions and results
- Serve as the linchpin of customer engagement, teaming broadly across Services, Support, Products, and Engineering
- Bring your knowledge and our best practices forward to maximize customer value
- Enhance our maturing, global Customer Success at BigID
- Contribute integrally to BigID’s growth and success by driving Net Dollar Retention
- Share our Values of Care-Do-Try-Shine!
Our take
Data is a critical factor for any business, from finance to retail to technology and beyond. After the General Data Protection Regulation was introduced in 2016, companies were forced to reconsider their approach to data privacy and security. The founders of BigID saw this opportunity and launched their company in the same year.
BigID develops software that helps companies have secure customer data and satisfy privacy regulations. It uses advanced machine learning and identity intelligence to help enterprises better protect their customer and employee data at a petabyte scale. The company helps organizations manage and protect their customer data, meet data privacy and protection regulations like the CCPA and GDPR, and leverage coverage for all data across all data stores.
The company achieved unicorn status after securing $200M over four successful fundraising rounds in three years. It is now honing the product that has delivered such success, with features such as expanded risk management with executive risk reporting, as well as new advanced ML-driven capabilities. On top of this, it has plans to accelerate its global expansion as it looks to capture more clients across the world.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 8 rounds)
Mar 2024
$60m
LATE VC
Apr 2021
$30m
SERIES D
Total funding: $306.1m
Company benefits
- Stock options
- Comprehensive benefits for you and your family
- Ability to work remotely
- Flexible hours and generous paid time off
- Professional growth opportunities + LinkedIn Learning
- Team fun & company outings
Company values
- Care - Care about the world, about each other, about our customers, about doing good work
- Do - Do what it takes to make a positive impact. Make a difference. Be a catalyst for growth
- Try - Innovate and explore. Chase possibility. Break things and rebuild to be better than before
- Shine - Celebrate your differences. Champion small wins and big ones. Shine bright
Company HQ
Chelsea, New York, NY
Articles
Leadership
Nimrod Vax
(Co-Founder & CPO)Nimrod worked at NetMount, Business Layers, and Netegrity after studying at Tel Aviv University. They then spent 9 years at CA Technologies, before leaving to found BigID in June 2015, where they have served as Head of Product since.
Dimitri Sirota
(Co-Founder & CEO)Previously co-founded API security & management pioneer Layer 7 Technologies, which sold to CA Technologies in 2013.
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