Client Delivery Senior Specialist, Symphony
$100-140k
+ Bonus Plan
3-4 days a week in office
Connecting financial markets workflows
Open for applications
Connecting financial markets workflows
501-1000 employees
Open for applications
$100-140k
+ Bonus Plan
3-4 days a week in office
501-1000 employees
Company mission
To offer a compliant and secure platform for financial professionals to collaborate and innovate together.
Role
Who you are
- Bachelor’s degree or equivalent experience in a relevant field
- 3+ years in client-facing service delivery, account management, or enterprise support—preferably in financial technology or cloud services
- Strong background in SLA and incident management; experience with ticketing systems like Zendesk, ServiceNow, or JIRA is a plus
- Exceptional communication and presentation skills; comfortable interfacing with both technical and executive stakeholders
- Experience managing service improvement plans, issue/action logs, risk tracking, and strategic reviews
- Demonstrated ability to build relationships and manage client expectations with professionalism and empathy
- Excellent organizational skills with the ability to manage multiple clients and priorities concurrently
- Familiarity with legacy trader voice platforms is a strong advantage
- Comfortable working under pressure and meeting aggressive deadlines
- Willingness and ability to travel as needed
What the job involves
- Symphony is seeking a self-motivated, results-oriented Client Delivery Specialist to support the post-deployment experience for our most valued clients
- This role is central to managing ongoing client engagement, incident response, technical account management, SLA performance, and service-level reporting
- You will own the client service experience post go-live—acting as a key liaison across internal teams and external stakeholders to ensure issues are resolved, trust is reinforced, and service expectations are exceeded
- Success in this role requires the ability to clearly articulate customer needs internally, produce executive-level reports and trackers, and facilitate long-term strategic alignment with client stakeholders
- You’ll collaborate closely with Sales Engineering, Product Management, and Technical Support to ensure consistent, high-quality delivery across all customer touchpoints
- Act as the primary service delivery lead for strategic accounts, providing regular service reviews, SLA insights, and roadmap updates
- Monitor client-specific SLA metrics, service availability, and ticket response times; identify trends and escalate risks proactively
- Lead incident response efforts for high-impact issues; coordinate cross-functional resolution plans across internal teams
- Support client upgrade planning—aligning deployments with compliance requirements, readiness timelines, and user workflows
- Analyse user behaviour and workflow usage across client organizations; recommend relevant features to drive value and adoption
- Produce and deliver tailored documentation including incident trackers, monthly/quarterly service reports, and executive summaries
Our take
Symphony offers an end-to-end encrypted platform that helps to combat fraud and data leakage. It safeguards both external and internal business transactions, helping to build trust between organizations.
Symphony originally operated a service akin to Zoom, with the capacity to support data-sharing and multi-person meetings. It then expanded into workflow solutions, enabling teams to easily and securely communicate and share financial content.
As more companies and individuals turn to digital financing, this product is timely. And, by making the focus of its software its security features, the company hopes to appeal to other markets that require highly secure communication options, such as legal and medical.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
1% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Dec 2020
$50m
SERIES E
Jun 2019
$165m
SERIES E
Total funding: $511m
Company benefits
- Bonus plan
- Regional specific benefits
- Build your own Benefits (BYOB) perk
- Many other fun and exciting benefits and activities!
Company HQ
Midtown East, New York, NY
Leadership
David Gurle
(Founder & Board Member)Former CEO of the company, and serial entrepreneur - founding businesses such as Perzo, Quest Partners and hivenet.
Brad Levy
(CEO & Board Member)Joined the company in 2020 as President and CCO, becoming CEO after a year. Previoulsy Board Member at LifeWorks and Chair at FINOS.
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